Patient Experience Champion - Emergency Department

NSW Health; Sydney; Sur place; AUD 82 000 - 84 000; Plein temps

Avantages offerts par ce poste

Salary packaging options

Novated Leasing

Discounted Private Health Insurance

Days off for full-time staff

Résumé du poste

St George Hospital is seeking a Patient Experience Officer for the Emergency Department on a temporary full-time basis. The role focuses on enhancing patient and family communication and experience, working with clinical staff to maintain compassionate care in our ED and COVID-19 clinics.

The position is targeted for Aboriginal and/or Torres Strait Islander people by exception, with SESLHDS values of equity and inclusion guiding the recruitment process.

Qualifications

• Demonstrated extensive experience in customer service.
• Demonstrated resilience, flexibility and initiative.
• Excellent interpersonal skills, in particular the ability to interact well with all staff.
• Demonstrated ability to work independently with minimal supervision.
• Demonstrated capability to use technology or ability to learn, in particular using systems required in emergency departments, such as FirstNet.
• Sound negotiation skills.
• Demonstrated ability to problem solve.
• Demonstrated ability to work in a multidisciplinary team.

Connaissances

Customer service experience

Resilience

Interpersonal skills

Independence

Technology use (FirstNet)

Negotiation

Problem solving

Multidisciplinary teamwork

Description du poste

St George Hospital is seeking a Patient Experience Officer for the Emergency Department on a temporary full-time basis. The role focuses on enhancing patient and family communication and experience, working with clinical staff to maintain compassionate care in our ED and COVID-19 clinics.

The position is targeted for Aboriginal and/or Torres Strait Islander people by exception, with SESLHDS values of equity and inclusion guiding the recruitment process.