Emergency Department Patient Experience Officer

Northern Sydney Local Health District; Sydney; Vor Ort; AUD 87.000 - 89.000; Vollzeit

Zusammenfassung

Northern Beaches Hospital in NSW is seeking a Patient Experience Officer focused on delivering a great customer experience daily by improving patient and carer communication with clinical staff.

The role centers on coordinating communication for patients in the Emergency Department waiting area and supporting Aboriginal and/or Torres Strait Islander background applicants to apply.

Qualifikationen

• Excellent interpersonal skills, able to interact with patients, carers and ED staff.
• Ability to work independently with minimal supervision.
• Sound negotiation and problem-solving skills with resilience and initiative.
• Computer literacy and basic software skills.

Aufgaben

• Improve effective patient and carer communication between patient, carer and clinical staff.
• Oversee coordination of patient and carer communication in the ED waiting area.
• Deliver a great customer experience on a daily basis.

Kenntnisse

Interpersonal skills

Patient communication

Independent worker

Negotiation skills

Computer literacy

Jobbeschreibung

Employment Type

Permanent Full Time

Position Classification

Administration Officer Level 6

Remuneration

$1665.37 - $1704.75 per week

Hours Per Week

38

Requisition ID

REQ697679

Who we are

We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism

Where you\'ll be working

Northern Beaches Hospital.

What You\'ll Be Doing

The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great customer experience every day. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff. The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department and will oversee the coordination of patient and carer communication.

People of Aboriginal and/or Torres Strait Islander background encouraged to apply.

Candidates Will Need To Meet The Following Criteria

• Excellent interpersonal skills, in particular the ability to interact well with patients/carers and emergency department staff with demonstrated customer focused service delivery skills.
• Demonstrated ability to work independently with minimal supervision
• Sound negotiation skills and ability to problem solve utilising resilience, flexibility and initiative.
• Computer literacy

Need more information?

• Click here for the Position Description
• Find out more about applying for this position

For role related queries or questions contact Joanne Watts on [e-mail]

This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy(Page 11).You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.

NSW Health is committed to implementing the Child Safe Standards.

The team enriching health in millions of ways every day.

Applications Close: 20 October 2026