Emergency Department Patient Experience Officer

NSW Health; Sydney; In loco; AUD 76.000 - 78.000; Tempo pieno

Descrizione del lavoro

NSW Health at Northern Beaches Hospital is seeking an Emergency Department Patient Experience Officer to join as a permanent full-time role. You will focus on delivering a great patient experience, coordinating communication between patients, carers and clinical staff, especially in the ED waiting room.

The position requires excellent interpersonal skills, the ability to work independently, and strong negotiation and problem-solving abilities to support patients and families in a fast-paced

Competenze

• Excellent interpersonal skills with patients/carers and ED staff.
• Ability to work independently with minimal supervision.
• Sound negotiation, resilience, flexibility and initiative.

Mansioni

• Enhance patient and carer communication in the ED waiting area.
• Coordinate communication between patients, carers and clinical staff.

Conoscenze

Interpersonal skills

Customer-focused service

Independence

Negotiation skills

Problem solving

Resilience & initiative

Descrizione del lavoro

Emergency Department Patient Experience Officer

Employment Type:PermanentFull Time
Position Classification:Administration Officer Level 6
Remuneration:$1665.37 - $1704.75 per week
Hours Per Week:38
Requisition ID:REQ697679

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism

Where you'll be working
Northern Beaches Hospital.

What you'll be doing
The role of the Patient ExperienceOfficerwill be one that is customer focused and passionate about delivering a great customer experience every day . This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff . The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department and will oversee the coordination of patient and carer communication.

People of Aboriginal and/or Torres Strait Islander background encouraged to apply.
Candidates will need to meet the following criteria:

• Excellent interpersonal skills, in particular the ability to interact well with patients/carers and emergency department staff with demonstrated customer focused service delivery skills.
• Demonstrated ability to work independently with minimal supervision
• Sound negotiation skills and ability to problem solve utilising resilience, flexibility and initiative.