E‑Commerce Operations Coordinator (Online Retail)

Valiram; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Valiram is seeking an E-Commerce Operations Coordinator to support Bath & Body Works and Victoria's Secret online stores from Sydney. You will ensure product availability, smooth order fulfilment and timely customer support across inquiries, returns and content updates.

You’ll collaborate with warehouse providers, logistics partners and internal teams to optimise stock, orders and website content, while tracking performance and implementing improvements.

Qualifications

• Experience in e-commerce operations, retail operations, customer service, inventory or logistics.
• Strong attention to detail and confidence with spreadsheets and reports.
• Clear communication skills and a practical approach to resolving issues.
• Ability to manage competing priorities and meet tight deadlines.
• Collaborative mindset and focus on delivering a positive customer experience.

Responsibilities

• Monitor online orders and coordinate with third-party logistics to support timely fulfilment.
• Track inventory and recommend stock transfers to improve online availability.
• Identify issues in orders, delivery, and stock flow and coordinate resolution.
• Respond to customer enquiries by email, phone and chat.
• Maintain accurate website product content including descriptions, imagery, pricing and promotions.
• Escalate website issues to keep the site aligned with brand standards.
• Prepare regular reports on orders, inventory, customer feedback and trends.
• Monitor social media feedback and share recurring themes with the team.
• Provide administrative support and contribute to team meetings and projects.

Skills

E-commerce operations

Retail operations

Customer service

Inventory management

Data analysis

Communication

Prioritization

Job description

Valiram is seeking an E-Commerce Operations Coordinator to support Bath & Body Works and Victoria's Secret online stores from Sydney. You will ensure product availability, smooth order fulfilment and timely customer support across inquiries, returns and content updates.

You’ll collaborate with warehouse providers, logistics partners and internal teams to optimise stock, orders and website content, while tracking performance and implementing improvements.