Ecommerce Operations Coordinator: Logistics & Customer Care

TP-Link; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

TP-Link Australia is seeking an eCommerce Operations Coordinator to join our team in Sydney. You will coordinate warehouse and inventory activities, manage order fulfilment, and handle customer service across our eCommerce platforms.

Ideal candidates have 1–3 years in eCommerce operations, strong Excel skills, and experience with Shopify, Amazon Seller Central, ERP, or warehouse management systems. This role is based in Sydney and involves cross-functional collaboration.

Qualifications

• 1–3 years of experience in eCommerce operations, logistics coordination, inventory management or customer service.

Responsibilities

• Warehouse & Inventory Coordination: Liaise with logistics providers to coordinate inbound and outbound shipments, monitor inventory levels, manage stock replenishment and reconcile warehouse invoices.
• Order & Logistics Operations: Coordinate order fulfilment, SKU creation and mapping, inventory synchronisation, returns and exchanges across ERP and eCommerce platforms.
• Customer Service & After-Sales: Handle customer enquiries, order issues, warranty claims, returns and refunds, ensuring a positive customer experience and timely issue resolution.
• Data & Reporting: Maintain operational reports covering inventory, orders, logistics costs, returns and customer service performance.
• Platform Operations: Support daily product listing maintenance and operational activities across eCommerce platforms.

Skills

Logistics coordination

Inventory management

Customer service

Excel

Tools

Shopify

Amazon Seller Central

ERP software

WMS

Job description

TP-Link Australia is seeking an eCommerce Operations Coordinator to join our team in Sydney. You will coordinate warehouse and inventory activities, manage order fulfilment, and handle customer service across our eCommerce platforms.

Ideal candidates have 1–3 years in eCommerce operations, strong Excel skills, and experience with Shopify, Amazon Seller Central, ERP, or warehouse management systems. This role is based in Sydney and involves cross-functional collaboration.