Ecommerce Coordinator

Valiram; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Valiram is seeking an E-Commerce Operations Coordinator to support Bath & Body Works and Victoria's Secret online stores from Sydney. You will ensure product availability, smooth order fulfilment and timely customer support across inquiries, returns and content updates.

You’ll collaborate with warehouse providers, logistics partners and internal teams to optimise stock, orders and website content, while tracking performance and implementing improvements.

Qualifications

• Experience in e-commerce operations, retail operations, customer service, inventory or logistics.
• Strong attention to detail and confidence with spreadsheets and reports.
• Clear communication skills and a practical approach to resolving issues.
• Ability to manage competing priorities and meet tight deadlines.
• Collaborative mindset and focus on delivering a positive customer experience.

Responsibilities

• Monitor online orders and coordinate with third-party logistics to support timely fulfilment.
• Track inventory and recommend stock transfers to improve online availability.
• Identify issues in orders, delivery, and stock flow and coordinate resolution.
• Respond to customer enquiries by email, phone and chat.
• Maintain accurate website product content including descriptions, imagery, pricing and promotions.
• Escalate website issues to keep the site aligned with brand standards.
• Prepare regular reports on orders, inventory, customer feedback and trends.
• Monitor social media feedback and share recurring themes with the team.
• Provide administrative support and contribute to team meetings and projects.

Skills

E-commerce operations

Retail operations

Customer service

Inventory management

Data analysis

Communication

Prioritization

Job description

E-Commerce Operations Coordinator | Bath & Body Works + Victoria's Secret

Location: Sydney CBD, near QVB and Town Hall Station

Employment type: Permanent full-time

About the role

Help bring our Bath & Body Works and Victoria's Secret online shopping experience to life. As our E-Commerce Operations Coordinator, you will support the day-to-day operations behind the brand’s online store, making sure products are available, orders move smoothly and customers receive timely support.

You will work across inventory, order fulfilment, customer enquiries and website content, partnering with our warehouse provider, delivery partners and internal teams. This role suits someone who enjoys solving problems, working with data and taking ownership of the details that matter to customers.

What you’ll do

• Monitor online orders and work with our third-party logistics provider and shipping partners to support timely fulfilment and delivery.
• Track inventory and recommend stock transfers to improve online availability and reduce out-of-stock items.
• Identify stock flow, delivery and order issues early, and work with internal teams to resolve them.
• Respond to customer enquiries by email, phone and chat, including questions about orders, returns and refunds.
• Maintain accurate website content, including product descriptions, imagery, pricing, categories and promotions.
• Identify and escalatethe website issues to help keep the Bath & Body Works site easy to shop and aligned with brand standards.
• Prepare regular reports on orders, inventory, customer feedback and emerging trends.
• Monitor social media feedback, help resolve customer issues and share recurring themes with the team.
• Provide administrative support and contribute to team meetings and improvement projects.

What you’ll bring

• Experience in e-commerce operations, retail operations, customer service, inventory or logistics.
• Strong attention to detail and confidence working with spreadsheets, systems and reports.
• Clear communication skills and a practical approach to resolving customer and operational issues.
• The ability to manage competing priorities and follow through on time-sensitive tasks.
• A collaborative mindset and a commitment to delivering a positive customer experience.

Why Valiram?

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist, with a presence across Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, the Group represents over 200 international brands across fashion and accessories, timepieces and jewellery, fragrance and cosmetics, confectionery and dining concepts.

Learn more at www.valiram.com.