Senior Dynamics 365 CE & Power Platform Support Lead

Fusion5; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work arrangements

Birthday leave

Volunteer days

Social events

Development pathways

Job summary

Fusion5 in Australia seeks a Senior Technical Support Consultant to join the Dynamics 365 Customer Engagement & Power Platform team. You will own complex customer issues end-to-end, provide proactive, high-quality support, and drive strong relationships with customers.

You will mentor junior colleagues, contribute to continuous improvement, and operate within a well-established trans‑Tasman practice focused on delivering value and successful outcomes.

Qualifications

• Strong experience with Dynamics 365 CE and Dataverse in complex customer environments.
• Deep capability across the Power Platform: Power Apps, Automate, BI and Pages.
• Experience with Azure integration services such as Functions, Logic Apps and Service Bus.
• Strong troubleshooting and root cause analysis; able to leverage AI-assisted tools.
• Experience in managed services or similar customer support environments.
• Proactive, self-driven; able to work independently with minimal supervision.
• Excellent communication; comfortable with technical and non-technical stakeholders.
• Ownership mindset and attention to detail; interests in mentoring others.

Responsibilities

• Take end-to-end ownership of customer issues from triage to resolution and closure.
• Diagnose and resolve complex issues across Dynamics 365 CE, Dataverse and Power Platform.
• Escalation point for high-impact or technically challenging incidents.
• Operate independently to resolve issues, minimising reliance on delivery teams.
• Provide clear, timely communication to customers translating technical detail into outcomes.
• Identify recurring issues and opportunities for process improvement.
• Maintain thorough case documentation including root cause analysis and resolution.
• Contribute to continuous improvement of support processes and knowledge sharing.
• Support and mentor junior team members to build capability.

Skills

Dynamics 365 CE

Dataverse

Power Platform

Power Apps

Power Automate

Power BI

Power Pages

Azure integration

Functions

Logic Apps

Service Bus

Troubleshooting

Root cause analysis

Communication skills

Mentoring

Ownership

Job description

Fusion5 in Australia seeks a Senior Technical Support Consultant to join the Dynamics 365 Customer Engagement & Power Platform team. You will own complex customer issues end-to-end, provide proactive, high-quality support, and drive strong relationships with customers.

You will mentor junior colleagues, contribute to continuous improvement, and operate within a well-established trans‑Tasman practice focused on delivering value and successful outcomes.