Marine Service Advisor — Customer Care & Scheduling

Reef Marine; Mackay Regional; On-site; AUD 50,000 - 70,000; Full time

Job summary

Reef Marine in Central QLD is seeking a full-time Service Advisor to support our Service Manager and Technicians. You will provide exceptional customer service face-to-face and over the phone, identify service requirements, prepare quotes, and schedule jobs in a fast-paced workshop environment.

You will liaise with customers and staff to provide accurate advice, deliver a positive customer experience at every stage, and contribute to smooth workshop operations in Mackay region.

Qualifications

• Exceptional customer service and clear communication with customers and staff.
• Organised and detail-oriented with the ability to manage multiple quotes and tasks.
• Intermediate computer skills for data entry and quotes management.

Responsibilities

• Provide professional customer service face-to-face and via phone.
• Identify make/model and service requirements of customers’ motors.
• Prepare and deliver quotes for service work.
• Schedule jobs according to daily workload and hours.
• Communicate with customers about service progress, delays, and needs.
• Process warranty quotes and liaise with insurance companies as needed.
• Maintain and update the customer database.

Skills

Customer service

Communication

Organised

Attention to detail

Computer literacy

Job description

Reef Marine in Central QLD is seeking a full-time Service Advisor to support our Service Manager and Technicians. You will provide exceptional customer service face-to-face and over the phone, identify service requirements, prepare quotes, and schedule jobs in a fast-paced workshop environment.

You will liaise with customers and staff to provide accurate advice, deliver a positive customer experience at every stage, and contribute to smooth workshop operations in Mackay region.