Customer Service & Admin Specialist — Busy & Varied

My People Group; Melbourne; Presencial; AUD 75.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent salary (75,000–90,000 AUD) +

Permanent, full-time

Flexible start/finish times

Descripción de la vacante

Toolkwip Pumps is seeking a proactive Customer Service & Administration Officer to join our established team in Knoxfield. The role is busy, varied and hands-on, supporting customers, processing orders and coordinating administration across sales, operations and procurement.

You will thrive in a fast-paced environment, delivering accurate service and efficient office support, while building strong customer relationships and contributing to smooth business operations.

Formación

• Experience in a busy customer service, sales administration or business support environment.
• Must be organised and able to manage multiple tasks and priorities.
• Proficient with MS Office, Excel and email tools.

Responsabilidades

• Respond to customer enquiries by phone and email in a friendly, professional and timely manner.
• Manage and coordinate the sales inbox.
• Process customer orders, sales documentation and invoices.
• Follow up customer requests and ensure enquiries are resolved.
• Support the sales team with day-to-day administration.
• Assist with incoming service and repair enquiries.
• Support debtor administration and customer payments and reconciliations.
• Maintain accurate customer and supplier records and prepare reports.

Conocimientos

Customer service

Administration

Organisation

Attention to detail

Communication

Teamwork

Initiative

Herramientas

Microsoft Office

Excel

Email

Descripción del empleo

Toolkwip Pumps is seeking a proactive Customer Service & Administration Officer to join our established team in Knoxfield. The role is busy, varied and hands-on, supporting customers, processing orders and coordinating administration across sales, operations and procurement.

You will thrive in a fast-paced environment, delivering accurate service and efficient office support, while building strong customer relationships and contributing to smooth business operations.