Dynamic IT Support Technician – Perth & Canning Vale

Keller Group; Canning; On-site; AUD 65,000 - 90,000; Full time

Job summary

Keller Group Australia is seeking an IT Support Technician to join our national IT team. You will provide hands-on Level 1 and 2 support across Perth and Canning Vale, working with end-users and global technology teams to keep systems running smoothly.

This full-time role requires 3–5 years in IT support, strong Windows/M365/AD knowledge, ServiceNow experience, and a proactive, customer-focused approach. Occasional travel to Keller sites and on-call weekend shifts are part of the job.

Qualifications

• 3–5 years’ experience in a similar IT support role.
• Experience in a service desk or ITSM environment.
• Experience with ServiceNow or another ITSM platform.
• Strong face-to-face customer service and onsite IT support experience.
• Strong technical skills in Windows, Microsoft 365, Active Directory, printers and networks.
• Excellent verbal and written communication skills with stakeholders.
• A resilient, solutions-focused approach with ability to manage priorities.
• Ability to travel to Keller sites and participate in rostered weekend on-call.
• ServiceNow, ADUC, Microsoft Azure and Microsoft Office 365 experience preferred.
• ITIL 4.0 Foundations certification preferred; CompTIA certifications are a plus.

Responsibilities

• Promoting and guiding end users on incidents and service requests via ServiceNow.
• Troubleshooting, resolving or escalating incidents in the IT service system.
• Providing face-to-face, onsite and remote Level 1 and 2 IT support.
• Assisting with ad hoc requests from software troubleshooting to hardware installation.
• Providing technical support across Windows, Microsoft 365, AD, printers and networks.
• Taking ownership of user issues and proactively resolving them.
• Managing IT assets – update registry and track changes.
• Onboarding and offboarding provisioning and deprovisioning of devices and inductions.
• Supporting local and global projects and initiatives.
• Traveling to Keller sites to provide onsite support.
• Participating in rostered weekend on-call support.

Skills

Windows support

Microsoft 365

Active Directory

Printers & networks

ServiceNow

Face-to-face customer service

On-site support

Communication

ITIL Foundations

CompTIA certifications

Tools

ServiceNow

ADUC / Active Directory

Microsoft Azure

Microsoft 365 Apps

Job description

Keller Group Australia is seeking an IT Support Technician to join our national IT team. You will provide hands-on Level 1 and 2 support across Perth and Canning Vale, working with end-users and global technology teams to keep systems running smoothly.

This full-time role requires 3–5 years in IT support, strong Windows/M365/AD knowledge, ServiceNow experience, and a proactive, customer-focused approach. Occasional travel to Keller sites and on-call weekend shifts are part of the job.