IT Support Technician – Canning Vale & Perth CBD, WA

Keller Group; Canning; On-site; AUD 65,000 - 90,000; Full time

Job summary

Keller Group Australia is seeking an IT Support Technician to join our national IT team. You will provide hands-on Level 1 and 2 support across Perth and Canning Vale, working with end-users and global technology teams to keep systems running smoothly.

This full-time role requires 3–5 years in IT support, strong Windows/M365/AD knowledge, ServiceNow experience, and a proactive, customer-focused approach. Occasional travel to Keller sites and on-call weekend shifts are part of the job.

Qualifications

• 3–5 years’ experience in a similar IT support role.
• Experience in a service desk or ITSM environment.
• Experience with ServiceNow or another ITSM platform.
• Strong face-to-face customer service and onsite IT support experience.
• Strong technical skills in Windows, Microsoft 365, Active Directory, printers and networks.
• Excellent verbal and written communication skills with stakeholders.
• A resilient, solutions-focused approach with ability to manage priorities.
• Ability to travel to Keller sites and participate in rostered weekend on-call.
• ServiceNow, ADUC, Microsoft Azure and Microsoft Office 365 experience preferred.
• ITIL 4.0 Foundations certification preferred; CompTIA certifications are a plus.

Responsibilities

• Promoting and guiding end users on incidents and service requests via ServiceNow.
• Troubleshooting, resolving or escalating incidents in the IT service system.
• Providing face-to-face, onsite and remote Level 1 and 2 IT support.
• Assisting with ad hoc requests from software troubleshooting to hardware installation.
• Providing technical support across Windows, Microsoft 365, AD, printers and networks.
• Taking ownership of user issues and proactively resolving them.
• Managing IT assets – update registry and track changes.
• Onboarding and offboarding provisioning and deprovisioning of devices and inductions.
• Supporting local and global projects and initiatives.
• Traveling to Keller sites to provide onsite support.
• Participating in rostered weekend on-call support.

Skills

Windows support

Microsoft 365

Active Directory

Printers & networks

ServiceNow

Face-to-face customer service

On-site support

Communication

ITIL Foundations

CompTIA certifications

Tools

ServiceNow

ADUC / Active Directory

Microsoft Azure

Microsoft 365 Apps

Job description

Join Keller’s national IT team, delivering hands-on Level 1 & 2 support across Perth and Canning Vale in a fast-paced, collaborative environment.

About Keller

Keller is the world’s largest geotechnical specialist contractor, delivering foundation and ground improvement solutions that create a solid future. With a proud legacy and a commitment to excellence, integrity, and collaboration, we provide innovative, sustainable, and efficient services across Australia.

About the role

Keller is seeking a proactive and adaptable IT Support Technician to join our busy, friendly, and collaborative IT Team on a full-time permanent basis.

As the primary IT contact for our national workforce, you will partner with our management team, end-users and global technology teams to provide end-to-end technical support.

The successful candidate will be required to work across our Canning Vale and Perth CBD locations and should demonstrate flexibility and a willingness to travel to Keller sites as required.

Key Responsibilities

• Promoting and providing guidance to end users on incidents and service requests through the IT service system (ServiceNow)
• Troubleshooting, resolving and/or escalating reported incidents in the IT service system when they cannot be resolved remotely
• Providing face-to-face, onsite and remote Level 1 and Level 2 IT support to resolve operational problems
• Assisting with ad hoc requests ranging from software troubleshooting to hardware installation
• Providing technical support across Windows, Microsoft 365, Active Directory, printers and networks
• Taking ownership of user issues and proactively working to resolve them
• Managing IT assets – update registry and track asset changes
• Processing onboarding and offboarding activities, including provisioning and deprovisioning of laptop and mobile device and providing quick IT inductions.
• Supporting local and global projects and initiatives
• Travelling to Keller sites when required to provide onsite support
• Participating in rostered weekend on-call support

About you

• To be successful in this role, you are curious and passionate about IT and have a customer-centric approach to solving problems. You will also have:
• 3–5 years’ experience in a similar IT support role
• Experience working in a service desk or equivalent IT support environment
• Experience with ServiceNow or another IT Service Management (ITSM) platform
• Strong face-to-face customer service and onsite IT support experience
• Strong technical skills and experience supporting Windows, Microsoft 365, Active Directory, printers and networks
• Excellent verbal and written communication skills, with the ability to build effective relationships and manage expectations with stakeholders at all levels
• A resilient and solutions-focused approach, with the ability to remain calm and professional when managing competing priorities and time-sensitive requests
• Ability to prioritise and respond effectively to urgent requests while maintaining a high level of customer service
• Ability to work both collaboratively and independently
• Strong attention to detail, organisational skills, and the ability to effectively manage conflicting priorities
• High level of drive, initiative, and a sense of urgency
• ServiceNow, ADUC, Microsoft Azure and Microsoft Office 365 experience preferred
• ITIL 4.0 Foundations certification is preferred
• CompTIA certifications are a plus
• Availability to participate in rostered weekend on-call support
• Availability to travel to Keller sites when required

Why work with us

• Work with a global industry leader in geotechnical solutions
• Career development and training opportunities
• Supportive and collaborative team culture
• Competitive salary and employee benefits
• Above industry paid parental leave
• Gain exposure to major projects across Australia with opportunities for travel

Keller Australia is an equal opportunity employer, and we support diversity in our workforce. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTI+, and people of Aboriginal and Torres Strait Islander descent, are encouraged to apply.