Dynamic Government Support Officer — Customer-Focused & Multitasker

Randstad; Mount Isa City; On-site; AUD 55,000 - 70,000; Full time

Job summary

Randstad, in partnership with a large State Government Department, is recruiting a Business Support Officer A03 for Mount Isa. This on-site role supports internal/external communications and coordination to meet targets and KPIs.

You will liaise with industry and suppliers, maintain records in Ellipse and Microsoft Office, and contribute to a high-performing team focused on customer satisfaction and service delivery.

Qualifications

• Experience in customer service and administration.
• Ability to manage internal/external correspondence and calls.
• Competence with Microsoft Office applications.

Responsibilities

• Monitor and manage correspondence and calls, respond within timeframes.
• Work in a fast-paced environment with KPIs to measure performance.
• Engage with stakeholders to ensure timely service delivery.
• Contribute to a positive team culture and perform routine tasks.
• Ensure accuracy when compiling documents and updating records.

Skills

Problem-solving

Multitasking

Customer service

Phone skills

De-escalation skills

Problem solving skills

Time management

Team collaboration

Tools

Excel

Word

Teams

Job description

Randstad, in partnership with a large State Government Department, is recruiting a Business Support Officer A03 for Mount Isa. This on-site role supports internal/external communications and coordination to meet targets and KPIs.

You will liaise with industry and suppliers, maintain records in Ellipse and Microsoft Office, and contribute to a high-performing team focused on customer satisfaction and service delivery.