business support officer a03

HR Partners; Mount Isa City; On-site; AUD 65,000 - 75,000; Full time

Job summary

Randstad are partnering with a large State Government Department to recruit a Business Support Officer A03 based in Mount Isa. The role covers handling correspondence, managing calls, and delivering timely services in a fast-paced environment.

You will build relationships with stakeholders, maintain records in Ellipse and MS Office, and contribute to a positive team culture with strong communication and problem-solving skills.

Qualifications

• Experience in customer service/administration roles.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, Teams).

Responsibilities

• Monitor and manage internal/external correspondence and calls.
• Respond within required time frames and meet KPI targets.
• Engage with stakeholders to ensure timely delivery of services.
• Maintain accurate records and prepare documents/reports.
• Contribute to a positive team culture and professional environment.

Skills

Problem-solving

Multitasking

Customer service

Phone skills

De-escalation

Time management

Teamwork

Communication

Tools

Excel

Word

Teams

Job description

Randstad are proud to currently be partnering with a large State Government Department in recruiting an business Support officer A03 Mount Isa

• Problem-solving
• Multitasking
• Exceptional customer service, active listening and verbal and written communication skills
• Phone Skills
• De-escalation Skills.
• Problem Solving Skills.
• Strong time management and decision-making skills
• Being able to collaborate and work in a team.
• Microsoft Office Skills/Knowledge: Excel, Word, Teams

Duties:

• Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls and ensure responses are provided within required time frames.
• Willingness to work within a fast-paced environment with KPI’s and mechanisms to measure and monitor performance.
• Ability to connect with industry, local suppliers and internal and external stakeholders to ensure the timely and effective delivery of services.
• Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
• Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
• Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (i.e., in Ellipse and Microsoft Office).
• What You'll Receive
• Learn specialist skills and knowledge

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.