Dynamic Administrative & Customer Support Officer

DFP Recruitment; Queensland; On-site; AUD 60,000 - 80,000; Full time

Job summary

Bundaberg | Queensland Government Opportunity is seeking a meticulous Business Support Officer to provide high-quality administrative and customer service support. You will help deliver efficient services to customers, suppliers and stakeholders in a busy government environment.

Key tasks include managing enquiries, maintaining records, preparing documents, and assisting senior staff. You will work in a team, meet KPIs, and uphold accuracy and timeliness in all duties.

Qualifications

• Experience in administration or business support
• Strong customer service and communication skills
• Excellent attention to detail and accuracy
• Sound organisational and time management abilities
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment and manage competing priorities
• Positive attitude and strong commitment to teamwork

Responsibilities

• Deliver exceptional customer service to internal and external customers
• Manage incoming correspondence, emails and telephone enquiries
• Maintain accurate records and update information systems
• Prepare documents, reports and administrative documentation
• Liaise with customers, suppliers and stakeholders to support service delivery outcomes
• Assist with maintaining procedures, registers and operational documentation
• Support team operations while meeting established KPIs and performance targets
• Provide administrative assistance to senior staff as required

Skills

Customer service

Communication skills

Attention to detail

Organisational skills

Time management

Teamwork

Tools

Microsoft Office Suite

Job description

Bundaberg | Queensland Government Opportunity is seeking a meticulous Business Support Officer to provide high-quality administrative and customer service support. You will help deliver efficient services to customers, suppliers and stakeholders in a busy government environment.

Key tasks include managing enquiries, maintaining records, preparing documents, and assisting senior staff. You will work in a team, meet KPIs, and uphold accuracy and timeliness in all duties.