Business Support officer A03

Randstad; Mount Isa City; On-site; AUD 55,000 - 70,000; Full time

Job summary

Randstad, in partnership with a large State Government Department, is recruiting a Business Support Officer A03 for Mount Isa. This on-site role supports internal/external communications and coordination to meet targets and KPIs.

You will liaise with industry and suppliers, maintain records in Ellipse and Microsoft Office, and contribute to a high-performing team focused on customer satisfaction and service delivery.

Qualifications

• Experience in customer service and administration.
• Ability to manage internal/external correspondence and calls.
• Competence with Microsoft Office applications.

Responsibilities

• Monitor and manage correspondence and calls, respond within timeframes.
• Work in a fast-paced environment with KPIs to measure performance.
• Engage with stakeholders to ensure timely service delivery.
• Contribute to a positive team culture and perform routine tasks.
• Ensure accuracy when compiling documents and updating records.

Skills

Problem-solving

Multitasking

Customer service

Phone skills

De-escalation skills

Problem solving skills

Time management

Team collaboration

Tools

Excel

Word

Teams

Job description

Randstad are proud to currently be partnering with a large State Government Department in recruiting an business Support officer A03 Mount Isa

• Problem-solving
• Multitasking
• Exceptional customer service, active listening and verbal and written communication skills
• Phone Skills
• De-escalation Skills.
• Problem Solving Skills.
• Strong time management and decision-making skills
• Being able to collaborate and work in a team.
• Microsoft Office Skills/Knowledge: Excel, Word, Teams

Duties:

• Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls and ensure responses are provided within required time frames.
• Willingness to work within a fast-paced environment with KPI's and mechanisms to measure and monitor performance.
• Ability to connect with industry, local suppliers and internal and external stakeholders to ensure the timely and effective delivery of services.
• Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
• Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
• Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (i.e., in Ellipse and Microsoft Office).

What You'll Receive

• Learn specialist skills and knowledge

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.