Dockmaster

Sanctuary Cove Marina; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Wine and dining discounts

Onsite parking

Hotel and dining discounts

Wellbeing benefits

Retailer discounts

Employee assistance program

Job summary

You must have 2+ years in dockhand/dockmaster or similar, a valid Boat Licence, strong marina knowledge, and a proactive approach to safety and maintenance. The role also supports fueling, waste inquiries, and events such as boat shows.

Qualifications

• 2+ years experience in dockhand, dockmaster or similar in the marine industry
• Strong understanding of standard marina operations
• Demonstrated experience assisting customers in a busy marina
• Experience in general marina maintenance is an advantage
• Sound knowledge of health and safety standards
• Certificate in marina operations or related field desirable

Responsibilities

• Deliver exceptional service to marina members and customers with the GM and Marina Operations Officer
• Assign casual marina berths, monitor the marina area, oversee movements
• Assist customers at their berth with docking/undocking
• Assist with fueling, pumping out waste enquiries and other vessel services
• Liaise with security for after-hours activity
• Ensure safety and security of docked vessels during weather events
• Assist with day-to-day supervision of casual dockhands
• Assist with events such as Sanctuary Cove International Boat Show
• Other reasonable duties as required

Skills

Dockhand experience

Marina operations

Customer service

Health and safety

Boat licence

Swimming ability

Education

Marina operations certificate

Job description

Mulpha is one of Australia's most experienced real estate and hospitality investors, with highly specialised operational management and development capability. The Group has an extensive portfolio of real estate, property development, hospitality, education, and private equity assets, and invests in some of the fastest growing and most vibrant economies including Australia, New Zealand, the UK and Malaysia.

At Mulpha, we are committed to continually unlocking potential in our ventures. For that reason, we recognise that people are essential in delivering the future success of the Mulpha Group and are committed to building a high-performance culture. High performance within the Mulpha Group is characterised by: a learning and growing environment; a high achievement orientation; a sharing environment - information, resources, ideas and goodwill; commitment to be the best we can be; humility, fairness and openness in how we go about our work.

To find out more, visithttps://www.mulpha.com.au/

Sanctuary Cove Marina is looking for a self-motivated and energetic person to join its team. If you have a passion for the water, love a challenge and have a personality for great customer service we would like to hear from you. The Dockmaster role is responsible for providing a high standard of customer service to marina users, as well as ensuring the marina environment is kept safe, clean and tidy.

Working closely with the General Manager and Marina Operations Officer, key responsibilities for the Dockmaster include:

• Ensuring the delivery of exceptional service to marina members and customers in collaboration with the General Manager, Marina Manager, and Dockhands.
• Assigning casual marina berths, monitoring marina area, and overseeing marina movements at both Sanctuary Cove and Coomera Waters Marinas
• Assisting customers, at their berth, with docking and undocking procedures.
• Assisting with fuelling, pumping out waste enquiries, and other vessel services.
• Liaising with security for any after-hours activity, such as vessels arriving outside of office hours.
• Ensuring the safety and security of docked vessels, especially during weather events.
• Assisting with the day-to-day supervision of the Casual Dockhands.
• Assisting with special events including the Sanctuary Cove International Boat Show.

Other reasonable duties as required.

YOUR BACKGROUND

• 2+ years’ experience in dockhand, dockmaster or similar roles within the marine industry
• Strong understanding of standard marina operations
• Demonstrated experience assisting customers in a busy marina
• Experience in general maintenance in a marina environment an advantage
• Sound knowledge of health and safety standards
• Computer literate with the ability to learn and use a range of programs
• Certificate in marina operations or related field desirable
• Valid Boat Licence required
• Ability to swim

BENEFITS

We offer a highly supportive and fun work environment, plus the opportunity for professional growth through our extensive hospitality operations. Benefits include:

• Competitive remuneration and a fun work environment.
• Generous wine and dining discounts.
• Great company Perks and onsite parking.
• Hotel and Dining Discounts.
• Lifestyle Platform with 400+ retailer discounts Salary Sacrificing/Financial Education and benefits.
• Wellbeing Hub/Healthcare Discounts/Employee Assistance Program.
• Opportunity for work experience in other company operations and events such as Sydney International Boat Show or the Sanctuary Cove Boat Show.

Own Transport will be required due to the location of Sanctuary Cove

ABOUT THE SANCTUARY COVE MARINA