Dock Master & Security Lead - Melbourne CBD

EGroup Protective Services Group; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

EGroup Protective Services is a Melbourne CBD security provider seeking an experienced Dock Master to oversee loading dock access, manage deliveries and contractor movements, and maintain accurate records in a fast-paced environment.

The role requires a current Victorian Security Licence, First Aid, and strong communication skills. You will collaborate with centre management, retailers, the security team and external contractors to ensure safety and smooth operations.

Qualifications

• Current and valid Victorian Security Licence appropriate to the duties.
• Full working rights.
• Good verbal and written communication skills.
• Professional presentation and a customer-service attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor and control access to loading dock and service areas.
• Manage entry/exit of deliveries, contractors and authorised personnel.
• Maintain records of deliveries, vehicle movements and activities.
• Conduct security patrols and inspections of loading dock areas.
• Identify and report safety hazards, security risks and operational concerns.
• Respond to incidents and emergencies per site procedures.
• Liaise with centre management, retailers, contractors and security team.
• Complete daily activity logs and incident reports.
• Maintain a professional, customer-focused approach while adhering to site policies.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Attention to detail

Organisational skills

Calm under pressure

Reliability

Punctuality

Education

Victorian Security Licence

First Aid Certificate

Full Working Rights

Tools

CCTV systems

Access control

Contractor management

Site management systems

Job description

EGroup Protective Services is a Melbourne CBD security provider seeking an experienced Dock Master to oversee loading dock access, manage deliveries and contractor movements, and maintain accurate records in a fast-paced environment.

The role requires a current Victorian Security Licence, First Aid, and strong communication skills. You will collaborate with centre management, retailers, the security team and external contractors to ensure safety and smooth operations.