Dockmaster

Mulpha; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Wine and dining discounts

Onsite parking

Career progression

Wellbeing discounts

Job summary

Mulpha operates Sanctuary Cove Marina on the Gold Coast and seeks a Dockmaster to deliver exceptional customer service and oversee daily marina operations. The role involves coordinating berths, assisting with docking, and supporting vessel services in a busy, safety-conscious environment.

The successful candidate will bring 2+ years in marina roles, strong knowledge of marina operations, and a valid boat licence, with the ability to swim and operate with onsite transport.

Qualifications

• 2+ years' experience in dockhand, dockmaster or similar roles within the marine industry.
• Strong understanding of standard marina operations.
• Experience assisting customers in a busy marina.
• Sound knowledge of health and safety standards.
• Certificate in marina operations or related field desirable.
• Valid Boat Licence required.
• Own transport due to location.

Responsibilities

• Deliver a high standard of customer service to marina users in collaboration with management.
• Assign casual marina berths and monitor marina movements at Sanctuary Cove and Coomera Waters.
• Assist customers at their berth with docking and undocking procedures.
• Assist with fuelling, waste pumping, and other vessel services.
• Liaise with security for after-hours activity and weather-related safety.
• Ensure safety and security of docked vessels, especially during weather events.
• Supervise casual dockhands and assist with events such as the Sanctuary Cove Boat Show.
• Perform other reasonable duties as required.

Skills

Customer service

Marina operations knowledge

Safety consciousness

Computer literacy

Excellent communication

Ability to swim

Education

Certificate in marina operations or related field

Valid Boat Licence

Tools

None

Job description

Introduction

Sanctuary Cove Marina is looking for a self-motivated and energetic person to join its team. If you have a passion for the water, love a challenge and have a personality for great customer service we would like to hear from you. The Dockmaster role is responsible for providing a high standard of customer service to marina users, as well as ensuring the marina environment is kept safe, clean and tidy.

Working closely with the General Manager and Marina Operations Officer, key responsibilities for the Dockmaster include:

• Ensuring the delivery of exceptional service to marina members and customers in collaboration with the General Manager, Marina Manager, and Dockhands.
• Assigning casual marina berths, monitoring marina area, and overseeing marina movements at both Sanctuary Cove and Coomera Waters Marinas
• Assisting customers, at their berth, with docking and undocking procedures.
• Assisting with fuelling, pumping out waste enquiries, and other vessel services.
• Liaising with security for any after-hours activity, such as vessels arriving outside of office hours.
• Ensuring the safety and security of docked vessels, especially during weather events.
• Assisting with the day-to-day supervision of the Casual Dockhands.
• Assisting with special events including the Sanctuary Cove International Boat Show.
• Other reasonable duties as required.

YOUR BACKGROUND

• 2+ years' experience in dockhand, dockmaster or similar roles within the marine industry
• Strong understanding of standard marina operations
• Demonstrated experience assisting customers in a busy marina
• Experience in general maintenance in a marina environment an advantage
• Sound knowledge of health and safety standards
• Computer literate with the ability to learn and use a range of programs
• Certificate in marina operations or related field desirable
• Valid Boat Licence required
• Ability to swim
• Own Transport will be required due to the location of Sanctuary Cove

BENEFITS

• Competitive remuneration and a fun work environment.
• Generous wine and dining discounts.
• Great company Perks and onsite parking.
• Hotel and Dining Discounts.
• Lifestyle Platform with 400+ retailer discounts Salary Sacrificing/Financial Education and benefits.
• Career Progression/Mulpha Academy/Study Assistance.
• Wellbeing Hub/Healthcare Discounts/Employee Assistance Program.
• Opportunity for work experience in other company operations and events such as Sydney International Boat Show or the Sanctuary Cove Boat Show.