Dynamic Call Centre & Admin Officer

DFP Recruitment; Mackay Regional; Sur place; AUD 55 000 - 65 000; Plein temps

Résumé du poste

DFP Recruitment in Mackay is seeking a Call Centre & Administration Officer to support a busy government team in the North Queensland Region. You will handle inbound enquiries, provide high-quality customer service and perform a range of administrative tasks.

Ideal candidates have call centre or busy phone-based customer service experience, strong communication skills and meticulous data entry abilities. This is a full-time role with an immediate start in a collaborative, fast-paced environment.

Qualifications

• Experience in a call centre or busy phone-based customer service role coupled with administration ability.
• Strong communication and interpersonal skills.
• The ability to manage difficult conversations and resolve issues professionally.
• Excellent attention to detail and accuracy.
• Strong time management and organisational skills.
• The ability to work under pressure and meet performance expectations.

Responsabilités

• Answering and managing inbound customer calls
• Providing efficient and professional customer service
• Processing and updating information within internal systems
• Preparing, compiling and maintaining accurate records and documentation
• Assisting with reporting and general administrative tasks
• Managing competing priorities in a fast-paced environment
• Resolving customer enquiries professionally and effectively
• Building positive relationships with customers and stakeholders

Connaissances

Call centre experience

Customer service

Communication

Data entry

Microsoft Word

Microsoft Excel

Outlook

Outils

Microsoft Office

Description du poste

DFP Recruitment in Mackay is seeking a Call Centre & Administration Officer to support a busy government team in the North Queensland Region. You will handle inbound enquiries, provide high-quality customer service and perform a range of administrative tasks.

Ideal candidates have call centre or busy phone-based customer service experience, strong communication skills and meticulous data entry abilities. This is a full-time role with an immediate start in a collaborative, fast-paced environment.