Customer Service Officer

WorkPac Group; Mackay Regional; On-site; AUD 52,000 - 58,000; Full time

Benefits offered by this job

Super paid on all hours

My Benefits & Flare discounts

Job summary

WorkPac Group in Mackay is seeking a Customer Service & Administration Officer to be the first point of contact for customers, handling phone and face-to-face service and a range of admin duties to support sales and dispatch.

You will process orders, manage emails, prepare invoices, coordinate bookings, and maintain records, leveraging MS Office and strong organisational and communication skills. Monday to Friday, $38/hr + penalties.

Qualifications

• Confident using Microsoft Office Suite.
• Experience with invoicing and dispatch is essential.
• Strong organisational skills with multitasking ability.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide exceptional phone and face-to-face customer service
• Process customer orders accurately and efficiently
• Coordinate sales and dispatch activities
• Manage emails and general correspondence
• Prepare invoices and schedule customer bookings
• Perform general administrative duties and data entry
• Maintain accurate records and documentation

Skills

Microsoft Office

Invoicing & Dispatch

Organisational skills

Communication skills

Team player

Attention to detail

Job description

Customer Service & Administration Officer

• Located in Mackay
• $38/hr + Penalties
• Monday to Friday

About Our Client

In this role, you will be the first point of contact for customers, providing both phone and face-to-face service while managing a range of administrative duties. You will work closely with the sales and operations team to ensure the smooth coordination of orders and dispatch.

What You Will Be Doing

• Provide exceptional phone and face-to-face customer service
• Process customer orders accurately and efficiently
• Coordinate sales and dispatch activities
• Manage emails and general correspondence
• Prepare invoices and schedule customer bookings
• Perform general administrative duties and data entry
• Maintain accurate records and documentation

What You Will Need

• Confident using Microsoft Office Suite
• Experience with invoicing and dispatch is essential
• Strong organisational skills with the ability to multitask
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• High level of attention to detail

Whats in it for you?

• Supportive team environment with on-the-job training
• Super paid on all hours
• My Benefits - Working with WorkPac means you can access major discounts across leading retailers, explore the Wellbeing Hub as well as acquiring special offers through our partnership with Flare

About WorkPac

WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.