Dynamic Admin & Scheduling Assistant | NDIS & Customer Care

Everyday-Independence; Perth; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Career growth

Team culture

Perks

Impactful work

Job summary

Everyday Independence in West Perth is seeking an Administration Assistant to support therapy scheduling, client onboarding, and service delivery. You will work closely with our busy admin team to keep accurate records and coordinate with therapists, participants, and families.

This role emphasises outstanding customer service, attention to detail, and a proactive approach in a dynamic, values-driven allied health organisation committed to NDIs.

Qualifications

• Scheduling or rostering experience.
• 2–3 years in administration with a customer service focus.
• Strong skills in managing client databases and practice systems (Salesforce a plus).
• Commitment to participant satisfaction and proactive service.
• Ability to prioritise, show urgency, and work in a team.
• Attention to detail.
• Willingness to adapt, take feedback and grow.
• NDIS/Disability sector experience is desirable.
• Working With Children’s Check and NDIS Screening Check required before start.

Responsibilities

• Schedule therapy sessions in line with Therapy Plan.
• Reschedule sessions when needed.
• Onboard new participants and explain service delivery.
• Complete risk assessment calls and log risks.
• Maintain accurate Service Agreements.
• Attend weekly Hub team meeting and share updates.
• Collaborate with administration to complete tasks efficiently.
• Provide professional, emotionally intelligent customer service.

Skills

Scheduling

Customer service

Relationship building

Data management

NDIS knowledge

Salesforce

Tools

Salesforce

Job description

Everyday Independence in West Perth is seeking an Administration Assistant to support therapy scheduling, client onboarding, and service delivery. You will work closely with our busy admin team to keep accurate records and coordinate with therapists, participants, and families.

This role emphasises outstanding customer service, attention to detail, and a proactive approach in a dynamic, values-driven allied health organisation committed to NDIs.