Impactful Administration Assistant – Scheduling & Onboarding

Everyday Independence; Adelaide; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Career development

Wellbeing days

Parental leave

Employee assistance program

Pet-friendly hubs

Social events

Job summary

Everyday Independence is seeking an Administration Assistant in Mile End to support scheduling, client records, and daily admin tasks. You will coordinate therapy sessions, onboard participants, and maintain accurate service agreements while delivering professional, empathetic service in a busy allied health environment.

This full-time role requires 2–3 years in administration with a customer-service focus and experience with client databases.

Qualifications

• Scheduling or rostering experience
• 2–3 years in administration with a customer service focus
• Experience managing client databases and practice administration systems; Salesforce is a plus
• Commitment to participant satisfaction and customer needs
• Ability to set priorities and complete tasks with urgency
• Strong attention to detail
• Team player who adapts to change
• NDIS/Disability sector experience desirable; WWCC & NDIS checks required before start

Responsibilities

• Schedule therapy sessions using Skedulo per Therapy Plan or Habit Coach Action Plan
• Reschedule sessions when needed
• Onboard new participants and set expectations for service delivery
• Conduct over-the-phone risk assessments and document risks
• Maintain accurate Service Agreements for participants
• Attend weekly team meetings and share impact stories
• Collaborate with administration to complete tasks and deliver excellent customer service

Skills

Scheduling/Rostering

Customer service

Client databases

Tools

Salesforce

Job description

Everyday Independence is seeking an Administration Assistant in Mile End to support scheduling, client records, and daily admin tasks. You will coordinate therapy sessions, onboard participants, and maintain accurate service agreements while delivering professional, empathetic service in a busy allied health environment.

This full-time role requires 2–3 years in administration with a customer-service focus and experience with client databases.