Admin & Client Services Officer

MediHealth Connect; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

MediHealth Connect is seeking an organised Office Administrator to support the day-to-day operations of our disability services team from the Darra office in Brisbane. You will help ensure smooth, compliant, and participant-focused delivery of support, coordinating admin tasks across onboarding, rostering, billing, and IT systems.

In this role you will manage records, support service delivery administration, assist with audits and NDIS compliance, and provide reliable operational support to the

Qualifications

• Experience in administration, preferably within the disability, community, health, or care sector.
• Familiarity with NDIS processes and compliance requirements.
• Strong attention to detail and organisational skills.
• Clear communication and problem-solving abilities.
• A proactive attitude and willingness to learn and improve processes.
• Confidence using technology, AI tools, and digital systems.

Responsibilities

• Maintain participant, staff, and compliance records.
• Support rostering, scheduling, and service delivery administration.
• Prepare billing, timesheet, and claim documentation.
• Maintain office systems, records, and digital workflows.
• Support quality, audit, and NDIS compliance activities.
• Provide general administrative support to the operations team.

Skills

Administrative skills

Attention to detail

Communication skills

Problem-solving

Proactive mindset

Tools

AI tools

Digital systems

NDIS software

Job description

MediHealth Connect is seeking an organised and proactive Office Administrator to support the day-to-day operations of our disability services team. Based in our Darra office, this role plays a key part in ensuring the smooth, compliant, and participant-focused delivery of support.

Working across participant onboarding, staff compliance, billing coordination, and office administration, you will provide the operational support that helps our team deliver quality services.

Key Responsibilities

• Maintain participant, staff, and compliance records
• Support rostering, scheduling, and service delivery administration
• Prepare billing, timesheet, and claim documentation
• Maintain office systems, records, and digital workflows
• Support quality, audit, and NDIS compliance activities
• Provide general administrative support to the operations team

What We're Looking For

• Experience in administration, preferably within the disability, community, health, or care sector
• Confidence using technology, AI tools, and digital systems
• Familiarity with NDIS processes and compliance requirements
• Strong attention to detail and organisational skills
• Clear communication and problem-solving abilities
• A proactive attitude and willingness to learn and improve processes