Administration Assistant - Central Perth

Everyday Independence; Western Australia; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Career development budget

Wellbeing days

Paid parental leave

Confidential counselling

Job summary

Everyday Independence in West Perth is hiring an Administration Assistant to support scheduling, client onboarding and front-line administration. The role involves coordinating sessions, managing participant records, and delivering high-quality customer service across phone, in person and email.

You’ll work with the administration team to ensure efficiency, accuracy and timely communication, while maintaining a strong commitment to the social model and participant experience at Everyday

Qualifications

• Experience with scheduling or rostering.
• 2–3 years’ experience in administration with a customer service focus.
• Ability to manage client databases and practice administration systems; Salesforce is advantageous.
• Strong attention to detail and relationship-building ability.

Responsibilities

• Schedule therapy sessions using the scheduling system.
• Reschedule sessions when needed while keeping participants informed.
• Onboard new participants and explain service delivery within the social model.
• Record risk assessments accurately to safeguard therapists and participants.
• Maintain accurate Service Agreements for participants.
• Participate in weekly team meetings and collaborate with the admin team.
• Deliver professional, empathetic customer service across phone, in person and email.

Skills

Scheduling

Rostering

Administration

Customer service

Relationship building

Client databases

Problem solving

Teamwork

Change readiness

Tools

Salesforce

Job description

Job title - Administration Assistant

Location - West Perth

Employment Type - Full time (Monday to Friday 9am - 5pm)

Salary - $30.00 - $35.00 per hour (pending experience)

About Everyday Independence

With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.

About The Role

As an Administration Assistant at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:

• Used Skedulo (our scheduling system) to schedule therapy sessions in alignment with participant’s Therapy Plan or Habit Coach Action Plan.
• Rescheduled sessions if a practitioner or participant is unable to attend a scheduled session.
• Onboard a new participant, including explaining how we deliver our services in the social model and setting expectations of how we will work together.
• Completed an over-the-phone risk assessment and accurately recorded any identified risks, keeping our therapists and participants safe.
• Maintained accurate Service Agreements for participants.
• Attended the weekly team meeting in the Hub; sharing stories of impact, coffee and laughs.
• Worked closely with the administration team to complete all tasks across the area efficiently.
• Delivered professional and emotionally intelligent customer service over the phone, in person, and via email, ensuring the participant's experience is at the forefront of every interaction.

Who We Are Looking For

At Everyday Independence, our team thrives on shared values and a collaborative spirit. We're on the lookout for individuals who resonate with our values and can seamlessly integrate into our dynamic environment.

To Be Considered For This Role You’ll Need

• Demonstrated experience with scheduling or rostering.
• 2–3 years’ experience in administration with a customer service and relationship building focus.
• Demonstrate a high degree of skill in managing client databases and practice administration system (experience with Sales Force is advantageous).
• Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.
• Act with a sense of urgency, set clear priorities, and focus on the completion of tasks.
• Attention to detail.
• Positively contribute as a member of a team, ensuring that the team achieves its objectives.
• Approach problems with a ‘can-do’, problem solver attitude and enjoy the challenges that come each day.
• Be change ready – we are always changing, improving, and evolving so you will have the ability to take on feedback and grow your skills.
• Experience working in NDIS/Disability sector is desirable, however not essential.
• Prior to commencement, you’ll also need to obtain a Working With Children’s Check and NDIS Workers Screening Check.

What We Offer

• Continuous Learning and Opportunities for Growth: Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
• Team Culture: A contemporary and positive team culture where everyone shares the same vision.
• Everyday Perks: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
• Be Part of Something Bigger: When you work at Everyday Independence, the work you do as an administrator is valued. You’ll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.