Admin Assistant – Scheduling & Client Care (West Perth)

Everyday Independence; Western Australia; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Career development budget

Wellbeing days

Paid parental leave

Confidential counselling

Job summary

Everyday Independence in West Perth is hiring an Administration Assistant to support scheduling, client onboarding and front-line administration. The role involves coordinating sessions, managing participant records, and delivering high-quality customer service across phone, in person and email.

You’ll work with the administration team to ensure efficiency, accuracy and timely communication, while maintaining a strong commitment to the social model and participant experience at Everyday

Qualifications

• Experience with scheduling or rostering.
• 2–3 years’ experience in administration with a customer service focus.
• Ability to manage client databases and practice administration systems; Salesforce is advantageous.
• Strong attention to detail and relationship-building ability.

Responsibilities

• Schedule therapy sessions using the scheduling system.
• Reschedule sessions when needed while keeping participants informed.
• Onboard new participants and explain service delivery within the social model.
• Record risk assessments accurately to safeguard therapists and participants.
• Maintain accurate Service Agreements for participants.
• Participate in weekly team meetings and collaborate with the admin team.
• Deliver professional, empathetic customer service across phone, in person and email.

Skills

Scheduling

Rostering

Administration

Customer service

Relationship building

Client databases

Problem solving

Teamwork

Change readiness

Tools

Salesforce

Job description

Everyday Independence in West Perth is hiring an Administration Assistant to support scheduling, client onboarding and front-line administration. The role involves coordinating sessions, managing participant records, and delivering high-quality customer service across phone, in person and email.

You’ll work with the administration team to ensure efficiency, accuracy and timely communication, while maintaining a strong commitment to the social model and participant experience at Everyday