Administration Assistant - Central Perth

Everyday-Independence; Perth; Presencial; AUD 41.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth

Team culture

Perks

Impactful work

Descripción de la vacante

Everyday Independence in West Perth is seeking an Administration Assistant to support therapy scheduling, client onboarding, and service delivery. You will work closely with our busy admin team to keep accurate records and coordinate with therapists, participants, and families.

This role emphasises outstanding customer service, attention to detail, and a proactive approach in a dynamic, values-driven allied health organisation committed to NDIs.

Formación

• Scheduling or rostering experience.
• 2–3 years in administration with a customer service focus.
• Strong skills in managing client databases and practice systems (Salesforce a plus).
• Commitment to participant satisfaction and proactive service.
• Ability to prioritise, show urgency, and work in a team.
• Attention to detail.
• Willingness to adapt, take feedback and grow.
• NDIS/Disability sector experience is desirable.
• Working With Children’s Check and NDIS Screening Check required before start.

Responsabilidades

• Schedule therapy sessions in line with Therapy Plan.
• Reschedule sessions when needed.
• Onboard new participants and explain service delivery.
• Complete risk assessment calls and log risks.
• Maintain accurate Service Agreements.
• Attend weekly Hub team meeting and share updates.
• Collaborate with administration to complete tasks efficiently.
• Provide professional, emotionally intelligent customer service.

Conocimientos

Scheduling

Customer service

Relationship building

Data management

NDIS knowledge

Salesforce

Herramientas

Salesforce

Descripción del empleo

• Work in an industry leading and person-centred allied health organisation
• Make a meaningful impact through outstanding customer service and administration
• Enjoy a dynamic role where no two days are the same

• Work in an industry leading and person-centred allied health organisation
• Make a meaningful impact through outstanding customer service and administration
• Enjoy a dynamic role where no two days are the same

Job title -

Administration Assistant

Location -

West Perth

Employment Type -

Full time (Monday to Friday 9am - 5pm)

Salary -

$30.00 - $35.00 per hour (pending experience)

About Everyday Independence

With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.

About The Role

As an Administration Assistant at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:

• Used Skedulo (our scheduling system) to schedule therapy sessions in alignment with participant’s Therapy Plan or Habit Coach Action Plan.
• Rescheduled sessions if a practitioner or participant is unable to attend a scheduled session.
• Onboard a new participant, including explaining how we deliver our services in the social model and setting expectations of how we will work together.
• Completed an over-the-phone risk assessment and accurately recorded any identified risks, keeping our therapists and participants safe.
• Maintained accurate Service Agreements for participants.
• Attended the weekly team meeting in the Hub; sharing stories of impact, coffee and laughs.
• Worked closely with the administration team to complete all tasks across the area efficiently.
• Delivered professional and emotionally intelligent customer service over the phone, in person, and via email, ensuring the participant's experience is at the forefront of every interaction.

Who We Are Looking For

At Everyday Independence, our team thrives on shared values and a collaborative spirit. We're on the lookout for individuals who resonate with our values and can seamlessly integrate into our dynamic environment.

To be considered for this role you’ll need:

• Demonstrated experience with scheduling or rostering.
• 2–3 years’ experience in administration with a customer service and relationship building focus.
• Demonstrate a high degree of skill in managing client databases and practice administration system (experience with Sales Force is advantageous).
• Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.
• Act with a sense of urgency, set clear priorities, and focus on the completion of tasks.
• Attention to detail.
• Positively contribute as a member of a team, ensuring that the team achieves its objectives.
• Approach problems with a ‘can-do’, problem solver attitude and enjoy the challenges that come each day.
• Be change ready – we are always changing, improving, and evolving so you will have the ability to take on feedback and grow your skills.
• Experience working in NDIS/Disability sector is desirable, however not essential.
• Prior to commencement, you’ll also need to obtain a Working With Children’s Check and NDIS Workers Screening Check.

What We Offer

• Continuous Learning and Opportunities for Growth: Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
• Team Culture: A contemporary and positive team culture where everyone shares the same vision.
• Everyday Perks: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
• Be Part of Something Bigger: When you work at Everyday Independence, the work you do as an administrator is valued. You’ll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.

Join the Change Makers

At Everyday Independence, your expertise in administration and customer service isn't just valued; it's crucial in driving positive change for children with disabilities and their families.