Duty Managers

Rojibo; Campbelltown; On-site; AUD 80,000 - 110,000; Full time

Job summary

Bonnie Hotels Group is looking for a Duty Manager to lead daily pub operations in New South Wales. You will oversee the bar, gaming room, staff and customer service while ensuring all licensing requirements and safety standards are met to sustain guest satisfaction and operational excellence.

The role requires 4+ years in a similar senior hospitality management position, strong RSA knowledge, and a proven ability to drive team performance and guest experiences.

Qualifications

• Advanced Licensee qualification and understanding of licensing obligations

Responsibilities

• Oversee day-to-day pub operations including bar, gaming room, staff and customer service.
• Ensure compliance with liquor licensing laws, health & safety regulations and company standards.
• Mentor and lead a diverse team to maintain high service levels.
• Manage supplier relationships and inventory for food, beverage and supplies.
• Monitor marketing strategies to support business growth.
• Conduct regular inspections to ensure the venue is maintained and compliant.

Skills

Advanced Licensee qualification

Duty Manager experience

RSA knowledge

Liquor licensing laws

Leadership & people management

Guest service orientation

Job description

We are seeking Duty Managers to join our growing team at Bonnie Hotels Group.

This is a full-time position that plays a strategic & integral role in the management & operation of our pubs.

You will hold the responsibility for the day-to-day management of the venue, ensuring compliance with all licensing regulations & hospitality standards. This role is critical to maintaining the reputation, profitability, & operational excellence of the hotel whilst upholding our commitment to providing outstanding guest experiences a safe, welcoming environment for staff & patrons alike.

What you'll be doing

• Managing daily pub operations: Overseeing the smooth running of the venue, including the bar, gaming room, staff & customer service.
• Ensuring strict compliance with all liquor licensing laws, health & safety regulations & company standards
• Maintaining high standards of customer service & mentoring your team
• Managing supplier relationships & inventory control on food, beverage & operational supplies
• Monitoring marketing strategies to drive business growth
• Conducting regular inspections to ensure the hotel facility is well-maintained, clean, & meets all regulatory requirements
• Creating & fostering a positive workplace culture that promotes staff wellbeing & retention

What we're looking for

• Current Advanced Licensee qualification, demonstrating your understanding of licensing obligations & hospitality management
• A minimum of 4+ years experience as Duty Manager, or similar senior hospitality management role in Pubs located in New South Wales
• Strong knowledge of liquor licensing laws, responsible service of alcohol (RSA) practices & workplace health & safety regulations
• Strong leadership & people management skills with the ability to build, develop & motivate diverse teams
• Outstanding customer service orientation with a genuine commitment to delivering exceptional guest experiences
• Flexibility & willingness to work varied hours including weekends, evenings & public holidays as required