Duty Manager

Trader Dukes Caboolture; City of Brisbane; On-site; AUD 65,000 - 75,000; Full time

Job summary

Trader Dukes Caboolture is seeking a passionate & proactive Duty Manager to join our management team. The role reports to the Venue Manager and leads service excellence, team culture, and compliant operation of the hotel.

You will bring at least 12 months in hospitality management, current RSA, RSG, RMLV, and an Approved Managers Licence, plus the ability to engage with the community and deliver exceptional experiences to patrons.

Qualifications

• Proven hospitality management experience, minimum 12 months.
• Current RSA, RSG, RMLV certificates and Approved Managers Licence.
• Ability to engage with the community and deliver high customer experiences.
• Outgoing personality with strong presentation and leadership.

Responsibilities

• Assist in leading team culture and customer experience.
• Ensure compliant operation of the hotel.
• Hands-on coaching and staff development to deliver service excellence.
• Implement and adhere to policies and procedures.

Skills

People leadership

Customer experience

Policy compliance

Community engagement

Education

RSA certificate

RSG certificate

RMLV certificate

Approved Managers Licence

Job description

Trader Dukes Caboolture is seeking a passionate & proactive Duty Manager to join our management team!

About us

The Fortitudo Group has a portfolio of seven hotels, along with three attached drive-thru bottle shops and a network of detached bottle shops. The successful candidate will have the opportunity to work for an up and coming independently owned hospitality group that values and nurtures their employees to maximise performance and personal growth.

About the role

This is a permanent full-time role that reports directly to the Venue Manager, you will be responsible for assisting in leading the team culture, customer experience and the compliant operation of the hotel.

To be successful in this position, you will need to demonstrate and deliver:

Proven success in a hospitality management role, with at least 12 months experience

Current RSA, RSG, RMLV Certificates and Approved Managers Licence

Previous experience in a suburban pub advantageous

Ability to engage with the community and drive exceptional customer experiences

Outgoing energetic personality that thrives on customer interaction

The ability to implement and adhere to policies and procedures

Reliable and excellent personal presentation

Enthusiastic with a genuine passion for the industry, its patrons and the people that work within it

Your drive to deliver a consistent high level of customer experience will be the key within this role. All whilst assisting in leading the team to success through a hands-on approach teaching new skills and expectations to the staff, to help build a strong hospitality team with a focus on delivering exceptional service towards our customers is aMUST.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a duty manager?
• Do you have a current QLD approved managers liquor licence?