Duty Manager x2

Club Quirindi; Quirindi, Tamworth; On-site; AUD 55,000 - 75,000; Full time

Job summary

Club Quirindi is seeking a confident Duty Manager to supervise all club operations during rostered shifts in NSW. You will lead front-line staff, ensure service standards, safety, and compliance while maintaining a welcoming environment for members and guests.

Join a busy hospitality venue where you will resolve guest inquiries, manage staff allocation, monitor cash handling and regulatory requirements, and escalate issues to the Secretary Manager as needed.

Qualifications

• Previous supervisory experience within hospitality, clubs, hotels or similar.
• Strong leadership and interpersonal skills.
• Ability to supervise and motivate employees.
• Confident in managing difficult patrons and resolving complaints.
• Sound judgement for operational decisions.
• Excellent written and verbal communication.
• Willingness to work nights, weekends and public holidays.
• NSW RSA and RCG competency.

Responsibilities

• Take operational responsibility for the Club during rostered Duty Manager shifts.
• Coordinate opening, operation and closing of the premises.
• Ensure all operational areas are staffed and functioning effectively.
• Monitor service standards and conduct regular walkthroughs of the premises.
• Respond promptly to operational issues and delegate decisions within authority.
• Provide leadership and supervision to employees during each shift.
• Monitor staff performance and provide direction and coaching.
• Maintain a welcoming, professional environment and assist customers with queries and complaints.
• Assist Club Quirindi in maintaining compliance with RSA, RCG, liquor licence conditions, WHS and emergency procedures.
• Escalate significant issues to the Secretary Manager.

Skills

Supervisory experience

Leadership

Customer service

Staff motivation

Communication skills

Job description

The Duty Manager is responsible for the effective supervision and operation of Club Quirindi during rostered shifts, ensuring members and guests receive a high standard of service while maintaining a safe, compliant, professional and welcoming environment. The position provides hands-on leadership to employees across the Club and acts as the senior operational representative on duty when required. The Duty Manager is expected to lead by example, support staff, respond effectively to operational issues, maintain appropriate standards of conduct and presentation, and ensure the Club's policies and procedures are followed throughout each shift. The role requires a strong balance of customer service, staff leadership, operational decision-making, regulatory compliance and commercial awareness.

Key responsibilities

Take operational responsibility for the Club during rostered Duty Manager shifts

Coordinate the opening, operation and closing of the premises in accordance with Club procedures

Ensure all operational areas are appropriately staffed and functioning effectively

Monitor service standards across the Club and conduct regular walkthroughs of the premises to monitor presentation, cleanliness, safety and customer service

Respond promptly to operational issues and make appropriate decisions within delegated authority

Provide visible leadership and supervision to employees during each shift, allocate duties and coordinate staff according to operational requirements

Monitor staff performance and service standards during shifts and provide practical direction, coaching and assistance to employees

Maintain a welcoming, professional and respectful environment for members and guests, lead by example in providing excellent customer service and assist employees in resolving customer queries and complaints

Assist Club Quirindi in maintaining compliance with applicable operational requirements including Responsible Service of Alcohol, Responsible Conduct of Gambling, liquor licence conditions, gaming operational requirements, cash handling and financial control procedures, Work Health and Safety requirements and emergency and evacuation procedures

Escalate significant operational, staffing, safety, compliance or member issues to the Secretary Manager

About you

Previous supervisory experience within hospitality, clubs, hotels or a similar customer-focused environment

Strong leadership and interpersonal skills

Ability to supervise and motivate employees

Confidence managing difficult patrons and resolving complaints

Sound judgement and the ability to make operational decisions

Strong written and verbal communication skills

Ability to remain calm and professional under pressure

Current NSW Responsible Service of Alcohol and Responsible Conduct of Gambling competency

Ability to work nights, weekends and public holidays as required

About us

Club Quirindi is a registered and licensed club with a mix of bar, gaming, TAB/Keno, bistro, café, motel, functions and member operations.