Duty Manager

Burpengary Community Club; Burpengary; Sur place; AUD 65 000 - 80 000; Plein temps

Avantages offerts par ce poste

Above-award salary package

4-day work week

Discounts across venues

Résumé du poste

Burpengary Community Club is seeking a hands-on Duty Manager to lead on shift across Gaming, Sports Bar, Restaurant, Café, and Events. You’ll coach teams, drive customer service excellence, and ensure compliance while delivering an exceptional guest experience.

This full-time leadership role offers an above-award salary, a supportive management team, and opportunities to shape community experiences in a dynamic, growing venue on a rotating roster.

Qualifications

• Five essential qualifications for the role include RSA, RSG, RMLV & Approved Managers License, and First Aid certification.
• Eligibility to obtain National Police Check is required.
• Experience in hospitality leadership and people management is preferred.

Responsabilités

• Lead and support teams across Gaming, Sports Bar, Restaurant, Café and Functions.
• Deliver high standards of guest service and operational excellence.
• Manage daily operations and shift performance.
• Coach and develop team members; drive culture and engagement.
• Maintain RSA, RSG, and venue compliance requirements; oversee gaming procedures.
• Assist with stock control and venue administration; handle guest inquiries professionally.

Connaissances

Leadership experience

People management

Customer service

Formation

RSA

RSG

RMLV & Approved Managers License

First Aid Certificate

National Police Check eligibility

Outils

Microsoft Office

Rostering systems

Description du poste

• Enjoy a balanced lifestyle with a 4-day work week
• No 4am finishes
• Forward thinking Management Team who love to try new things
• Discounts both on and off shift across our venues

Love hospitality? Enjoy leading great people? Want to be part of something exciting?

At Burpengary Community Club, we're building more than just a club - we're creating a vibrant community hub where locals can celebrate, dine, and unwind.

As one of Queensland's newest and most exciting club destinations, we're looking for an enthusiastic and people focused Duty Manager to join our leadership team and help shape an outstanding experience for our members, guests, and team.

If you thrive in fast-paced environments, enjoy supporting and developing staff, and love creating memorable guest experiences, we'd love to meet you.

Why Join Us?

Be part of a passionate and supportive leadership team

Work in a modern, dynamic and growing venue

Above-award salary package

Genuine career development opportunities

Make a real impact in your local community

No two days are ever the same

At Burpengary Community Club, we work hard, have fun, support each other, and celebrate success together.

About the Role

As Duty Manager, you'll be one of the key leaders on shift, helping ensure every guest has an exceptional experience while supporting your team to perform at their best.

Working closely with the General Manager, you'll oversee daily venue operations across:

• Gaming
• Sports Bar
• Restaurant
• Café
• Functions and Events

What You'll Be Doing

• Leading and supporting teams across multiple departments
• Delivering exceptional customer service standards
• Managing daily operations and shift performance
• Coaching and developing team members
• Maintaining RSA, RSG and venue compliance requirements
• Managing gaming operations and procedures
• Supporting stock control and venue administration
• Handling customer enquiries and resolving issues professionally
• Contributing ideas to improve service, culture and operations

What We're Looking For

We are seeking a positive, hands-on leader who enjoys working with people and building strong teams.

You’ll Bring

• Previous Duty Manager or hospitality leadership experience
• Strong communication and people management skills
• Confidence leading teams in a busy environment
• A calm and professional approach to conflict resolution
• Excellent organisational and administration skills
• Initiative, reliability and a positive attitude
• Experience with rostering systems and time & attendance programs (desirable)
• Experience in gaming operations, strongroom procedures and clearances (desirable)
• Sound Microsoft Office skills

Essential Qualifications

• Current RSA
• Current RSG
• Current RMLV & Approved Managers License
• Current First Aid Certificate
• Eligibility to obtain a National Police Check

Hours of Work

This is a full-time leadership position operating on a rotating roster.

Availability is required across Days, Nights, Weekends & Public Holidays

Hospitality never stands still, and neither do we. Flexibility and a team-first attitude are essential.

Ready to Join the Team?

If you're an experienced hospitality leader looking for a workplace where people matter, culture is valued, and your contribution makes a real difference, we'd love to hear from you.