Duty Manager

Brothers Leagues Club (Cairns) Ltd; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Brothers Leagues Club (Cairns) Ltd is seeking a proactive Duty Manager to lead a vibrant hospitality team across daily operations, rostering, training and customer service excellence. You will partner with department heads to maintain smooth service and club standards in a busy community hub.

You should bring proven leadership, hands-on problem solving and a commitment to compliance with licensing and safety requirements.

Qualifications

• Experience in a duty management or hospitality leadership role.
• Current RSA, RSG, Approved Manager Licence and RMLV certification.
• Strong customer service and team leadership skills.
• Willingness to work nights, weekends and public holidays.

Responsibilities

• Manage day-to-day operations of the Club.
• Lead, supervise, onboard and train team members.
• Liaise with department heads and managers.
• Deliver high levels of customer service and member engagement.
• Maintain operational knowledge across club areas.
• Ensure compliance with legislation and licensing requirements.

Skills

Leadership experience

Customer service

Team supervision

Operational oversight

Flexible rostering

Education

RSA

RSG

RMLV Certificate

Approved Manager Licence

Police Check

Tools

Licensing compliance

Job description

Brothers Leagues Club (Cairns) Ltd is a proud not‑for‑profit organisation incorporating Fuller Sports Club and Stan Williams Park. We are a leading hospitality and community hub in Far North Queensland, delivering exceptional experiences across dining, gaming, entertainment, sport and community initiatives.

Home to Fratelli’s Café & Restaurant, Bistro 26, Shamrock Bar, Q Sports Bar, modern gaming facilities, entertainment and function spaces, we employ over 80 staff and are committed to best‑practice service, innovation and strong community connection.

The Role

As a Duty Manager, you will provide professional, hands‑on leadership to a team of enthusiastic team members to ensure the smooth day‑to‑day operation of the Club. Working across a rotating roster, key responsibilities include:

Managing the day‑to‑day operations of the Club

Assisting in leading, supervising, onboarding and training team members

Liaising and communicating effectively with department heads and managers

Delivering consistently high levels of customer service and member engagement

Maintaining strong operational knowledge across all Club areas

Ensuring compliance with all relevant legislation and licensing requirements.

This role is ideal for someone looking to showcase their leadership capability in a well‑established organisation, with scope for longer‑term opportunities.

What We’re Looking For

You’ll bring experience, confidence and energy to the role, along with:

Previous experience in a similar duty management or hospitality leadership role

Current Police Check, RSA, RSG, Approved Manager Licence and RMLV Certificate

Strong customer service skills with the ability to confidently manage service issues

Proven leadership capability and the ability to motivate a diverse team

A proactive, solutions‑focused and hands‑on approach

Flexibility to work a rotating roster including nights, weekends and public holidays.

What We Offer

A supportive and vibrant team environment

Competitive salary and benefits

Internal and external training and development opportunities

If you’re looking for a rewarding leadership opportunity in the clubs and hospitality industry, Brothers Leagues Club Cairns may have the role for you.

Applications will be assessed as they are received. Only shortlisted candidates will be contacted.

Your application will include the following questions:

• Do you hold a RMLV?
• Do you have demonstrated experience in a similar role?
• Are you available to work nights, weekends and Public Holidays?
• Do you have a Responsible Service of Alcohol (RSA)?
• Do you have a Responsible Service of Gambling (RGA)?
• I agree to the terms and conditions