Club Duty Manager - Customer-Centric Operations Lead

Cabramatta Rugby League Club; Sydney; In loco; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Attractive remuneration

Ongoing training and educationalopport

Free and safe parking

Supportive management team

Descrizione del lavoro

The Cabramatta Rugby League Club is seeking a Duty Manager to lead daily operations across our venues. You will supervise shifts, open and close the club, and ensure excellent member and guest experiences.

You will bring 2-3 years of supervisory experience, hold TAB, RSA, RCG and ARCG certificates, and demonstrate strong customer service, time management, and conflict resolution skills while ensuring compliance with liquor, gaming and WHS regulations.

Competenze

• 2-3 years of supervisory or duty manager experience within the club industry.
• Valid TAB, RSA, RCG and ARCG certificates.
• Excellent customer service and communication skills.
• Outstanding time management.
• Sound conflict resolution skills.
• An understanding of regulatory compliance to Club operations.
• The ability to work weekends, nights, and public holidays.

Mansioni

• Run day-to-day operations of the club, including opening and closing.
• Engaging with members and guests to ensure the best possible club experience.
• Reporting on the club's financial performance, including cash handling and financial transactions.
• Ensuring compliance with relevant legislation: Registered Clubs Act, Liquor Act, Gaming Machines Act, and WHS responsibilities.
• Maintaining exceptional customer service standards by leading your team with a hand-on approach.
• Assisting other staff members in tasks that are fair, reasonable and within the scope of the Duty Managers responsibilities.
• Monitoring staff ensuring that they are working to the club's standards in relation to occupational health and safety.

Conoscenze

Customer service

Communication

Time management

Conflict resolution

Regulatory compliance

Descrizione del lavoro

The Cabramatta Rugby League Club is seeking a Duty Manager to lead daily operations across our venues. You will supervise shifts, open and close the club, and ensure excellent member and guest experiences.

You will bring 2-3 years of supervisory experience, hold TAB, RSA, RCG and ARCG certificates, and demonstrate strong customer service, time management, and conflict resolution skills while ensuring compliance with liquor, gaming and WHS regulations.