Duty Manager - The Breakwater

NightOwl Entertainment Group; City Of Joondalup; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Staff discounts across NightOwl venues

NightOwl family

Career development opportunities

Zusammenfassung

The Breakwater, part of NightOwl Entertainment Group in Perth, is seeking an experienced Duty Manager to lead daily operations and deliver exceptional guest experiences on the floor. This hands-on leadership role requires coaching teams, maintaining service standards, and collaborating with kitchen and front-of-house to ensure smooth service across shifts.

If you’re passionate about hospitality, calm under pressure and ready to drive a high-performing team at one of Perth’s premier waterfront

Qualifikationen

• A genuine passion for hospitality and creating memorable guest experiences.
• Excellent communication and organisational skills.
• Strong attention to detail and operational awareness.
• Hands-on leadership and willingness to lead from the floor.
• Previous management or senior hospitality leadership experience.
• Ability to stay calm, composed and solutions-focused in a fast-paced environment.

Aufgaben

• Building a strong team culture through clear communication, coaching and leading by example
• Delivering exceptional guest experiences and ensuring service standards are consistently met
• Ensuring all operational, health & safety and venue standards are followed
• Handling guest feedback and operational challenges confidently and professionally
• Leading the team during service and ensuring the venue operates to a consistently high standard
• Managing service flow, floor operations and team performance throughout each shift
• Supporting the Venue Manager with day-to-day operations and broader venue initiatives
• Taking ownership of opening and closing procedures and ensuring the venue is always presented at its best
• Training, developing and motivating team members to reach their full potential
• Working closely with the kitchen and front‑of‑house teams to ensure a seamless service

Kenntnisse

Team leadership

Guest service

Operational awareness

Communication

Calm under pressure

Floor leadership

Jobbeschreibung

The Breakwater is one of Perth’s premier waterfront destinations, bringing together exceptional food, drinks and service in a setting that transitions effortlessly from relaxed daytime dining to vibrant evenings.

We’re looking for an experienced Duty Manager to join our team and help lead the venue across all aspects of daily operations. This is a hands‑on leadership role for someone who knows hospitality, leads from the front and takes pride in creating an exceptional experience for both guests and the team.

What You’ll Be Doing

Building a strong team culture through clear communication, coaching and leading by example

Delivering exceptional guest experiences and ensuring service standards are consistently met

Ensuring all operational, health & safety and venue standards are followed

Handling guest feedback and operational challenges confidently and professionally

Leading the team during service and ensuring the venue operates to a consistently high standard

Managing service flow, floor operations and team performance throughout each shift

Supporting the Venue Manager with day‑to‑day operations and broader venue initiatives

Taking ownership of opening and closing procedures and ensuring the venue is always presented at its best

Training, developing and motivating team members to reach their full potential

Working closely with the kitchen and front‑of‑house teams to ensure a seamless service

What We’re Looking For

A confident and capable leader who can bring out the best in their team

A genuine passion for hospitality and creating memorable guest experiences

A hands‑on approach and willingness to lead from the floor

A positive attitude and strong alignment with our culture — skills can be taught, but attitude matters

Previous experience in management or senior hospitality leadership role

Strong attention to detail and a high level of operational awareness

The ability to remain calm, composed and solutions‑focused in a fast‑paced environment

Excellent communication and organisational skills

What You’ll Get

A supportive, collaborative and people‑focused team

Career development and progression opportunities across NightOwl Entertainment

Regular team events and opportunities to celebrate our successes

Staff discounts across NightOwl venues

The chance to be part of the NightOwl family

The opportunity to join one of Perth’s leading waterfront venues

Training and development opportunities to help you grow your career

If you’re a hospitality leader who loves being on the floor, thrives on delivering great service and wants to be part of a venue with big ambitions, we’d love to hear from you.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as a duty manager?
• How much notice are you required to give your current employer?
• How many years of Venue Management experience do you have?
• How many years of experience do you have in the Hospitality Service Industry?