Duty Manager – Premium Hospitality Leader

RGIT Australia; Perth; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Discounts across venues

Employee Assistance Program

Training & development opportunities

Staff rec room with meals

Job summary

State Buildings in Perth, Western Australia, is seeking a full-time Duty Manager to join our premium hospitality venue. You will support the management team, develop front of house staff, implement SOPs and ensure an exceptional guest experience across all service stages.

The role offers career progression within a landmark setting, with training, strong team collaboration and opportunities to learn industry best practices in a vibrant heritage location.

Qualifications

• Strong hospitality background required.
• Exceptional customer service skills essential.
• RSA certificate and Approved Managers preferred.

Responsibilities

• Oversee the operational efficiency of the venue during the shift.
• Assist in the implementation of the venue's Standard Operating Procedures.
• Supervise team members to ensure a superior service and memorable guest experiences.
• Maintain knowledge of products, services, policies and procedures.
• Ensure the team maintains a professional manner at all times and stays informed on VIP movements and events.
• Work closely with all departments to maximise guest experience and profitability in F&B offerings.
• Maintain relationships with Department Heads for a seamless guest experience.
• Support and assist the team to be fully conversant with all F&B procedures.

Skills

Hospitality background

Customer service

RSA certificate

Approved Manager (preferred)

Job description

State Buildings in Perth, Western Australia, is seeking a full-time Duty Manager to join our premium hospitality venue. You will support the management team, develop front of house staff, implement SOPs and ensure an exceptional guest experience across all service stages.

The role offers career progression within a landmark setting, with training, strong team collaboration and opportunities to learn industry best practices in a vibrant heritage location.