Duty Manager: Lead Hospitality Ops & Team

O'Hara Hotels; Blacktown; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary plus bonus scheme

Genuine career progression across a 15

Ongoing professional development

Supportive and experienced management

Friendly team-focused environment

On-site parking at selected venues

Résumé du poste

O'Hara Group is seeking energetic full-time Duty Managers to join our team across several hotels in NSW. You’ll be hands-on in daily operations, leading the team to ensure guests receive exceptional service across bar, bistro, gaming and functions.

You’ll oversee rostering, training, and compliance, with a focus on creating a welcoming environment and maintaining high standards. RSA/RCG/ARCG accreditation is valued, and career progression within our 15-hotel group is available.

Qualifications

• Strong communication and customer service skills.
• Experience across gaming, food and beverage operations.
• The confidence to lead and support a team in a busy hospitality environment.
• Good organisational skills and the ability to think on your feet.
• A positive, hands-on leadership style.
• Flexibility to work evenings, weekends and public holidays.
• Current RSA and RCG certification.
• ARCG certification, or a willingness to obtain it.

Responsabilités

• Supporting daily operations across bar, bistro, functions and gaming.
• Leading, motivating and developing the team.
• Creating a welcoming environment and delivering outstanding customer service.
• Resolving customer enquiries and concerns professionally.
• Overseeing cash handling and gaming operations.
• Maintaining compliance with liquor, gaming, health and safety requirements.
• Assisting with rostering, team management and training.
• Maintaining high standards of service, presentation and cleanliness throughout the hotel.

Connaissances

Strong communication

Customer service

Gaming operations experience

F&B operations experience

Team leadership

Organisational skills

Hands-on leadership

Flexibility for evenings/weekends/hols

RSA certification

RCG certification

ARCG certification

Description du poste

O'Hara Group is seeking energetic full-time Duty Managers to join our team across several hotels in NSW. You’ll be hands-on in daily operations, leading the team to ensure guests receive exceptional service across bar, bistro, gaming and functions.

You’ll oversee rostering, training, and compliance, with a focus on creating a welcoming environment and maintaining high standards. RSA/RCG/ARCG accreditation is valued, and career progression within our 15-hotel group is available.