Duty Managers - multiple venues

O'Hara Hotels; Blacktown; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary plus bonus scheme

Genuine career progression across a 15

Ongoing professional development

Supportive and experienced management

Friendly team-focused environment

On-site parking at selected venues

Job summary

O'Hara Group is seeking energetic full-time Duty Managers to join our team across several hotels in NSW. You’ll be hands-on in daily operations, leading the team to ensure guests receive exceptional service across bar, bistro, gaming and functions.

You’ll oversee rostering, training, and compliance, with a focus on creating a welcoming environment and maintaining high standards. RSA/RCG/ARCG accreditation is valued, and career progression within our 15-hotel group is available.

Qualifications

• Strong communication and customer service skills.
• Experience across gaming, food and beverage operations.
• The confidence to lead and support a team in a busy hospitality environment.
• Good organisational skills and the ability to think on your feet.
• A positive, hands-on leadership style.
• Flexibility to work evenings, weekends and public holidays.
• Current RSA and RCG certification.
• ARCG certification, or a willingness to obtain it.

Responsibilities

• Supporting daily operations across bar, bistro, functions and gaming.
• Leading, motivating and developing the team.
• Creating a welcoming environment and delivering outstanding customer service.
• Resolving customer enquiries and concerns professionally.
• Overseeing cash handling and gaming operations.
• Maintaining compliance with liquor, gaming, health and safety requirements.
• Assisting with rostering, team management and training.
• Maintaining high standards of service, presentation and cleanliness throughout the hotel.

Skills

Strong communication

Customer service

Gaming operations experience

F&B operations experience

Team leadership

Organisational skills

Hands-on leadership

Flexibility for evenings/weekends/hols

RSA certification

RCG certification

ARCG certification

Job description

Ready for your next move in hospitality management?

O'Hara Group is growing, and we're looking for energetic and motivated full-time Duty Managers to join our team across several of our hotels.

With the busy season approaching, we have opportunities available at:

• The Camellia Hotel – Rosehill

• Town Tavern – Blacktown

• Central Hotel – Blacktown

• Bligh Park Hotel – South Windsor

• Fairfield Hotel – Fairfield

• Berkeley Hotel – Berkeley (Illawarra region)

Why O'Hara Group?

We operate 15 community-focused hotels and believe great venues start with great people.

Our hotels are welcoming, energetic places where our teams know their customers, support one another and take pride in delivering memorable experiences.

As the group continues to grow, so do the opportunities for our people. We are always looking to develop talented managers who want to build their hospitality careers and take on greater responsibility.

Our purpose is simple:

To provide exceptional customer experiences that leave a lasting impression in our community.

About the Role

As a Duty Manager, you'll be hands-on in the daily operation of the hotel, leading the team and helping ensure our customers receive exceptional service every time they visit.

You’ll work across bar, bistro, gaming and functions, supporting the management team to keep the venue running safely, efficiently and successfully.

You’ll be responsible for:

• Supporting daily operations across bar, bistro, functions and gaming.

• Leading, motivating and developing the team.

• Creating a welcoming environment and delivering outstanding customer service.

• Resolving customer enquiries and concerns professionally.

• Overseeing cash handling and gaming operations.

• Maintaining compliance with liquor, gaming, health and safety requirements.

• Assisting with rostering, team management and training.

• Maintaining high standards of service, presentation and cleanliness throughout the hotel.

What We're Looking For

We're looking for people who are confident, approachable and enjoy being part of the action.

You’ll ideally have:

• Strong communication and customer service skills.

• Experience across gaming, food and beverage operations.

• The confidence to lead and support a team in a busy hospitality environment.

• Good organisational skills and the ability to think on your feet.

• A positive, hands-on leadership style.

• Flexibility to work evenings, weekends and public holidays.

• Current RSA and RCG certification.

• ARCG certification, or a willingness to obtain it.

Previous supervisory or management experience in hospitality is advantageous, but we're also interested in hearing from experienced hospitality professionals who are ready to take the next step into management.

What We Offer

• Competitive salary plus bonus scheme.

• Genuine career progression across a 15-hotel group.

• Ongoing professional development.

• A supportive and experienced management team.

• A friendly, team-focused working environment.

• On-site parking at selected venues.

Ready to step up?

If you love hospitality, enjoy leading people and want the opportunity to build your career within a growing hotel group, we want to hear from you.