Duty Manager — Guest Experience & Operations

Affinity Migration Group Pty Ltd; Melbourne; Presencial; AUD 78.000 - 85.000; Jornada completa

Descripción de la vacante

Affinity Migration Group Pty Ltd – Southbank VIC is seeking a Duty Manager for Melbourne, Southbank. This full-time role (38 hours/week) offers a salary AUD 78,000–85,000 and a focus on engagement, product quality, and guest service across the operation.

You will lead staff, ensure brand standards, and be flexible to support other properties within the area or state. Strong leadership and safety knowledge are essential.

Formación

• Ability to communicate effectively with colleagues, guests and external parties.
• Strong leadership and staff development skills.
• Calm, collected decision making under pressure.
• Proven ability to lead and manage teams to drive results.
• Knowledge of safety, hospitality operations and brand standards.

Responsabilidades

• Drive engagement and product quality by coordinating activities to maximise performance.
• Ensure guest service excellence and adherence to brand standards.
• Manage staffing, rosters and training across shifts.
• Monitor costs and implement procedures to improve profitability.
• Lead daily briefings and maintain guest satisfaction metrics.

Conocimientos

Leadership

Communication

Decision making

Staff development

Calm under pressure

Customer service

Educación

First Aid Certification

Descripción del empleo

Affinity Migration Group Pty Ltd – Southbank VIC is seeking a Duty Manager for Melbourne, Southbank. This full-time role (38 hours/week) offers a salary AUD 78,000–85,000 and a focus on engagement, product quality, and guest service across the operation.

You will lead staff, ensure brand standards, and be flexible to support other properties within the area or state. Strong leadership and safety knowledge are essential.