Duty Manager

Holiday Inn Express; Melbourne; Presencial; AUD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Holiday Inn Express Melbourne Southbank, a premier hotel in Melbourne’s cultural district, is seeking a Full Time Duty Manager. You will drive guest service quality, manage daily operations, and ensure safety and brand standards across a 7-day, 24-hour roster.

Flexibility to support other properties within the area is expected. Join a well-established global brand and lead a team to deliver outstanding experiences for guests while upholding local regulations and procedures.

Formación

• Experience in hospitality supervisory role.
• Ability to manage and coordinate a 24/7 roster.
• Knowledge of safety, emergency procedures and regulatory requirements.

Responsabilidades

• Drive overall engagement and product quality by coordinating activities to maximize performance and ROI.
• Provide direction to staff to deliver superior guest service and ensure brand standards.
• Support city-wide or area operations and ensure policies and operating systems are followed.

Conocimientos

Customer service

Leadership

Problem solving

Communication

Team management

Descripción del empleo

AtHoliday Inn Express®our purpose is to provide simple, smart travel. That's where you come in. When you're part of the Holiday Inn Express brand you're more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

TheHoliday Inn Express Melbourne Southbankfeatures 345well-designed rooms and is situated in Melbourne's premier culture destination. Southbank is home to the National Gallery of Victoria, Melbourne Recital Centre, Arts Centre Melbourne, the Australian Centre for Contemporary Art, and more. It’s also renowned for some of the city’s finest restaurants and has close proximity to the Crown Casino Melbourne and international sporting arenas.

We're looking for a Full TimeDuty Manager,that is smart and considerate – those that have "nice person" written all over them. We're after fast-thinking, customer focused problem solvers that take pride in creating and delivering great customer experiences.

This role will be working on a 7-day, 24-hour roster.

JOB OVERVIEW

As Duty Manager, you will drive the overall engagement and product quality of the operation by managing and coordinating activities to maximize performance, profitability and return on investment. Create a positive and productive work environment, ensure superior guest service is delivered, providing direction to employees to complete their duties and ensure compliance with quality and brand standards. You will adhere to the local government regulations concerning hotel emergency procedures, safety, and any other regulatory requirements and will implement policies, procedures and provide support on hotel operating systems.

As Duty Manager there is an expectation that you will be flexible to support other properties as required within your area, or by agreement in another State.

Our Service Style, Mission Made Easy, is built upon three Service Behaviors that drive everything we do:

• Be Readywe know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
• Be Engagingour guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.
• Be On It!We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

If this sounds like the perfect move for you, come, join us.

Interviews will be held for the right person as they apply. Please visit our website: https://www.proinvestgroup.com/ to learn more about us.

While all applications will be reviewed, only those who meet our criteria will be contacted.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job

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