Duty Manager: Guest Experience Leader

Holiday Inn Express; Sunshine Coast Regional; On-site; AUD 65,000 - 85,000; Full time

Job summary

Holiday Inn Express Sunshine Coast is seeking a proactive Duty Manager to work with the Hotel Manager in guiding the front-line team and delivering guest-focused service.

You will foster a welcoming atmosphere, connect with guests, and uphold the brand standards while staying calm under pressure. Living on the Sunshine Coast or nearby is preferred; a proven background in similar roles and strong communication are essential.

Qualifications

• Proven experience in a similar role and ready to lead.
• A natural leader who inspires teams to achieve results.
• An effective communicator, both spoken and written.
• Professional and personable with a can-do attitude.
• Opera experience is a plus.
• Able to hold or obtain First Aid and RSA certificates.

Responsibilities

• Lead the hotel team in delivering unforgettable guest experiences with the Hotel Manager.
• Collaborate to drive smooth daily operations and service standards.
• Be Ready, Be Engaging, and Be On It to anticipate guest needs and resolve issues.

Skills

Leadership

Communication

Guest service

First Aid

RSA Certification

Job description

Holiday Inn Express Sunshine Coast is seeking a proactive Duty Manager to work with the Hotel Manager in guiding the front-line team and delivering guest-focused service.

You will foster a welcoming atmosphere, connect with guests, and uphold the brand standards while staying calm under pressure. Living on the Sunshine Coast or nearby is preferred; a proven background in similar roles and strong communication are essential.