Duty Manager - Chinchilla

Frontline Recruitment Group; Western Downs Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Frontline Recruitment Group is partnering with a busy pub in Chinchilla, Queensland, seeking a capable Duty Manager to keep service running smoothly and lead the team during busy periods. This hands-on role requires strong leadership, excellent guest service, RSA knowledge, and a calm, decisive approach.

You'll coordinate shifts, oversee bar and floor operations, resolve customer issues, and uphold safety and presentation standards.

Qualifications

• Previous experience as a Duty Manager, Assistant Manager or senior team member in a pub, bar or busy hospitality venue.
• Confidence leading a team, allocating tasks and keeping staff motivated throughout busy services.
• Strong customer service skills, with the ability to handle complaints and resolve issues in a professional manner.
• Good organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Understanding of RSA requirements, workplace health and safety and general hospitality compliance, with current RSA certification.

Responsibilities

• Oversee service and support staff during busy periods and ensure smooth operations.
• Coordinate shifts and manage bar and floor operations to maintain service standards.
• Handle customer enquiries and resolve issues that arise during service.
• Ensure responsible service practices, venue presentation and safety standards are maintained.
• Lead from the floor, setting a positive example for the team and guiding staff as needed.

Skills

Leadership

Customer service

RSA certification

Organisational skills

Hospitality compliance

Job description

• Be part of a busy pub where there's always something happening.
• Take an active role in leading the team and keeping service running smoothly.
• Build your hospitality career with a role that offers variety and responsibility

About the Company

Our client operates a busy, high-volume pub in Chinchilla, serving a mix of locals, regular customers and visitors to the area. With a lively atmosphere and a steady flow of customers, the venue is looking for someone who understands the pace of pub operations and enjoys being part of a close-working team. The pub prides itself on providing friendly service and a welcoming environment. It needs a Duty Manager who can bring a positive attitude, support the team and help make sure customers have a great experience every time they visit.

About the Role

The Duty Manager will play an important part in the day-to-day running of the venue, overseeing service, supporting staff and making sure everything runs as it should during busy periods. Working closely with the venue management team, the successful candidate will help coordinate shifts, oversee bar and floor operations, manage customer enquiries and resolve any issues that arise. They'll also ensure responsible service practices, venue presentation and safety standards are maintained. This is a hands-on position for someone who is comfortable making decisions, enjoys working with people and can stay calm when the pressure is on. The right person will be happy to lead from the floor, lend a hand when needed and set a good example for the rest of the team.

Your Skills and Experience

• Previous experience as a Duty Manager, Assistant Manager or senior team member in a pub, bar or busy hospitality venue.
• Confidence leading a team, allocating tasks and keeping staff motivated throughout busy services.
• Strong customer service skills, with the ability to handle complaints and resolve issues in a professional manner.
• Good organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Understanding of RSA requirements, workplace health and safety and general hospitality compliance, with current RSA certification.

Your Benefits and Rewards

• The opportunity to join a busy, established pub in Chinchilla.
• A hands-on management role with plenty of variety throughout the week.
• The chance to develop leadership skills and build on existing hospitality experience.
• A team-focused workplace where reliability, initiative and a positive attitude are valued.
• The opportunity to make a genuine contribution to the venue's daily operations and customer experience.

Ready for your next move in hospitality?

If you're a practical, people-focused hospitality professional who enjoys a busy pub environment and knows how to bring a team together, this could be a great fit.