Pub Duty Manager: Hands-On Leader in Fast-Paced Pub

Frontline Recruitment Group; Western Downs Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Frontline Recruitment Group is partnering with a busy pub in Chinchilla, Queensland, seeking a capable Duty Manager to keep service running smoothly and lead the team during busy periods. This hands-on role requires strong leadership, excellent guest service, RSA knowledge, and a calm, decisive approach.

You'll coordinate shifts, oversee bar and floor operations, resolve customer issues, and uphold safety and presentation standards.

Qualifications

• Previous experience as a Duty Manager, Assistant Manager or senior team member in a pub, bar or busy hospitality venue.
• Confidence leading a team, allocating tasks and keeping staff motivated throughout busy services.
• Strong customer service skills, with the ability to handle complaints and resolve issues in a professional manner.
• Good organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Understanding of RSA requirements, workplace health and safety and general hospitality compliance, with current RSA certification.

Responsibilities

• Oversee service and support staff during busy periods and ensure smooth operations.
• Coordinate shifts and manage bar and floor operations to maintain service standards.
• Handle customer enquiries and resolve issues that arise during service.
• Ensure responsible service practices, venue presentation and safety standards are maintained.
• Lead from the floor, setting a positive example for the team and guiding staff as needed.

Skills

Leadership

Customer service

RSA certification

Organisational skills

Hospitality compliance

Job description

Frontline Recruitment Group is partnering with a busy pub in Chinchilla, Queensland, seeking a capable Duty Manager to keep service running smoothly and lead the team during busy periods. This hands-on role requires strong leadership, excellent guest service, RSA knowledge, and a calm, decisive approach.

You'll coordinate shifts, oversee bar and floor operations, resolve customer issues, and uphold safety and presentation standards.