Duty Manager

Lower Plenty Hotel; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Lower Plenty Hotel in Melbourne is seeking an experienced Duty Manager who leads on the floor, motivates the team and delivers outstanding guest experiences. You will manage daily operations across the public bar, terrace, bistro and gaming room, and you will be hands-on during peak periods to maintain service standards.

We value initiative, strong communication and a proactive, can-do attitude. RSA/RSG/TAB credentials are essential, and you must be ready to work nights, weekends and public

Qualifications

• Proven experience in a Duty Manager or senior hospitality leadership role.
• Current RSA, RSG and TAB accreditation.
• Flexibility to work nights, weekends and public holidays.

Responsibilities

• Leading, motivating and supporting the team to deliver outstanding customer service.
• Being hands-on across the public bar, terrace, bistro and gaming room, stepping in wherever the business needs you.
• Managing daily operations and ensuring service runs efficiently, even during peak periods.
• Creating a welcoming, friendly and memorable experience for our guests.
• Maintaining high standards of presentation, cleanliness, safety and responsible service.
• Overseeing staff performance, delegating tasks and leading confidently through busy services.
• Ensuring compliance with RSA, RSG, TAB and relevant gaming and liquor regulations.
• Handling customer enquiries and resolving issues professionally and confidently.
• Building a positive team culture where people support one another and take pride in what they do.

Skills

Leadership

Hospitality experience

Customer service

Team motivation

Job description

Lead from the front. Set the standard. Be part of a great team.

Are you an experienced hospitality professional who thrives in a busy pub environment, leads by example and knows what it takes to deliver exceptional customer service?

Lower Plenty Hotel is looking for a hands-on, confident and motivated Duty Manager to join our team. This is an exciting opportunity for a strong hospitality leader who enjoys being on the floor, supporting their team and ensuring every guest has a fantastic experience.

We are a busy, well-established venue featuring a vibrant public bar, an inviting terrace, Gaming Room, large bistro and a renowned kids' play area. With a diverse range of guests and a fast-paced operation, no two shifts are the same.

We're looking for someone who can take ownership of a shift, inspire their team and, most importantly, isn't afraid to roll up their sleeves and jump in wherever needed.

About the role

As Duty Manager, you will play a key role in the day-to-day operation of the venue, ensuring smooth service, strong team performance and consistently high standards across all areas of the hotel.

Your responsibilities will include:

Leading, motivating and supporting the team to deliver outstanding customer service.

Being hands-on across the public bar, terrace, bistro and gaming room, stepping in wherever the business needs you.

Managing daily operations and ensuring service runs efficiently, even during peak periods.

Creating a welcoming, friendly and memorable experience for our guests.

Maintaining high standards of presentation, cleanliness, safety and responsible service.

Overseeing staff performance, delegating tasks and leading confidently through busy services.

Ensuring compliance with RSA, RSG, TAB and relevant gaming and liquor regulations.

Handling customer enquiries and resolving issues professionally and confidently.

Building a positive team culture where people support one another and take pride in what they do.

About you

We're looking for someone who brings energy, initiative and genuine leadership to the floor.

To be successful in this role, you will have:

Proven experience in a Duty Manager or senior hospitality leadership role.

A hands-on approach and the confidence to lead from the front.

Exceptional customer service skills and a genuine passion for hospitality.

Strong communication skills and the ability to motivate, develop and manage a team.

The ability to remain calm, organised and decisive in a high-volume environment.

Excellent problem-solving skills and a proactive, can-do attitude.

Current RSA, RSG and TAB accreditation

Flexibility and availability to work nights, weekends and public holidays.

A strong understanding of venue operations, compliance and responsible service practices.

Most importantly, you're a team player who leads by example. You can make decisions, hold standards, motivate those around you and jump behind the bar, onto the floor or wherever you're needed to keep the operation running smoothly.

Why join Lower Plenty Hotel?

Be part of a busy and established hospitality venue.

Work across a diverse operation with a public bar, terrace, large bistro and family-friendly facilities.

Take an active leadership role where your contribution makes a real difference.

Join a team environment that values initiative, teamwork and exceptional service.

Enjoy the opportunity to make your mark and help drive a positive, high-performing team culture.

Ready to step up?

If you're an experienced hospitality professional who leads with confidence, thrives under pressure and takes pride in delivering exceptional guest experiences, we'd love to hear from you.