Duty Manager - Rydges World Square

EVT - Entertainment | Ventures | Travel; Sydney; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Dining and stays discounts across EVT

Movie tickets

Seasonal perks at Thredbo

Career growth across hotel &娱乐 network

Paid parental leave

Job summary

Rydges World Square, part of EVT, seeks a Duty Manager to lead day-to-day venue operations on the floor and guide the team to deliver a smooth, memorable guest experience from start to finish.

You will coach shift teams, ensure service standards, monitor safety, and stay calm under pressure while driving occupancy and revenue through effective rate management and cross‑department collaboration.

Qualifications

• 1+ years of experience as a duty manager or similar in a branded or independent hotel.
• Strong knowledge of Front Office operations including rostering, guest arrivals/departures, and team coordination.
• Experience in managing hotel security, guest complaints and incident reporting.
• Ability to drive occupancy and revenue through effective rate management and collaboration with departments.
• Excellent communication and interpersonal skills to foster positive relationships with guests and teams.

Responsibilities

• Lead and oversee hotel operations during shifts, ensuring smooth coordination in the absence of senior management.
• Support Front Office operations, ensuring staff presentation, punctuality and service standards.
• Maintain high guest satisfaction by resolving issues and promoting a welcoming service culture.
• Monitor security and safety procedures, ensuring WHS compliance and incident management.
• Drive occupancy and revenue by supporting rate management strategies and cross-department collaboration.
• Ensure effective cross-department communication to support operational efficiency and guest experience.
• Assist rostering, staffing levels, and cost control to meet targets and maintain service quality.
• Manage staff including training, rostering, overtime, leave, and entitlements.
• Manage cashiering, floats, tills and shift costs; record and report incidents in duty log.
• Resolve guest requests and complaints quickly and professionally; manage complaint system and feedback log.

Job description

About EVT

Rydges World Square is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well‑earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

About the role

As Duty Manager, you’ll lead the day-to-day running of the venue, making sure every guest has a smooth, memorable experience from start to finish. You’ll guide and support your team on shift, step in where needed, and keep service, safety and standards on track. When things get busy or something unexpected comes up, you’ll stay calm, make good calls and keep the team moving. This is a full-time role for a hands‑on leader who enjoys being on the floor and bringing out the best in people.

Key Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.
• Manage cashiering, floats, tills and shift costs in line with budget, and record and report all incidents in the duty log.
• Resolve guest requests and complaints quickly and professionally, and manage the hotel complaint system and feedback log.

What You’ll Bring

• 1+ years of experience a duty manager role or similar within a branded or independent hotel.
• The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution‑focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Inclusive leader — values diverse perspectives; builds belonging.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Hands‑on and non‑hierarchical — leads from the front.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.
• Base salary starting from $83,370 plus super.