Duty Manager – Full Time

Seek.Com.Au; Sydney; On-site; AUD 40,000 - 50,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

$2 movie tickets + discounts on Gold &

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Community & volunteering opportunities

Job summary

EVT invites candidates to join its hospitality network in Australia as a Duty Manager, overseeing hotel operations and ensuring top-notch guest experiences. You will support Front Office, manage rosters, and promote service excellence across departments.

In this role, you will help drive occupancy and revenue with strategic rate management while maintaining service quality and safety standards. A hands-on, non-hierarchical leadership style is valued.

Qualifications

• 1+ year in a duty manager role within a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management.
• Strong understanding of Front Office operations, rostering, guest arrivals/departures.

Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

Skills

Duty manager experience

Front Office operations

Staff rostering

Guest service

Job description

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort‑style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can‑do attitude and 'too easy' service. Whether it’s for work or a well‑earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Job Description

Permanent

Key Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

What You’ll Bring

• 1+ years of experience a duty manager role or similar within a branded or independent hotel.
• The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Hands‑on and non‑hierarchical — leads from the front.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

Salary

2000 Sydney AUD40,000 - AUD50,000 per year Acme

We welcome applicants from all backgrounds