Housekeeping Supervisor

Crowne Plaza Hotels & Resorts; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts on accommodation, dine

Uniform provided

Complimentary meals on duty

Birthday leave

Paid Parental Leave

Onsite parking

IHG perks

Job summary

Crowne Plaza Sydney Airport is seeking a motivated Housekeeping Supervisor to assist the Executive Housekeeper in leading the team and maintaining high cleanliness standards across the property.

The role involves supervising Attendants, allocating rooms and tasks, conducting inspections, and ensuring guest requests and VIP needs are met with professionalism. A hands-on leader who can motivate staff in a fast-paced environment is preferred.

Qualifications

• Previous hotel housekeeping experience is essential; supervisory experience valued.
• Strong leadership, communication, and time management skills.
• Hands-on approach with ability to organise priorities in a fast-paced environment.
• Positive attitude with the ability to motivate and support team members.
• Excellent attention to detail and commitment to high cleanliness standards.

Responsibilities

• Supervise, coach and support Room Attendants, Public Area Attendants and Housepersons to deliver high standards of cleanliness and guest service
• Allocate rooms and daily tasks, ensuring work is completed efficiently and to schedule
• Conduct room and public area inspections to ensure compliance with Crowne Plaza brand standards
• Monitor room readiness and communicate priorities with Front Office and other departments
• Respond to guest requests and VIP requirements promptly and professionally
• Report maintenance issues, property damage and safety hazards, following up as required
• Monitor linen, amenities and housekeeping supplies to ensure adequate stock levels
• Support deep cleaning projects, team training and daily operational requirements

Skills

Leadership

Communication

Time management

Attention to detail

Guest service

Team motivation

Flexibility

Job description

Crowne Plaza Hotels & Resorts - Mascot NSW

At Crowne Plaza Sydney Airport, our Housekeeping team plays an important role in creating a great experience for every guest. We're looking for a motivated, hands‑on Housekeeping Supervisor to support our Executive Housekeeper in leading the team and maintaining the high standards our guests expect.

If you're passionate about hospitality, enjoy supporting and developing others, and take pride in delivering quality results, we'd love to hear from you!

What you'll do:

• Supervise, coach and support Room Attendants, Public Area Attendants and Housepersons to deliver high standards of cleanliness and guest service
• Allocate rooms and daily tasks, ensuring work is completed efficiently and to schedule
• Conduct room and public area inspections to ensure compliance with Crowne Plaza brand standards
• Monitor room readiness and communicate priorities with Front Office and other departments
• Respond to guest requests and VIP requirements promptly and professionally
• Report maintenance issues, property damage and safety hazards, following up as required
• Monitor linen, amenities and housekeeping supplies to ensure adequate stock levels
• Support deep cleaning projects, team training and daily operational requirements

What we're looking for:

• Previous housekeeping experience in a hotel is essential, with supervisory experience highly regarded
• Strong leadership, communication and time management skills
• A hands‑on approach with the ability to organise priorities in a fast-paced environment
• A positive attitude and the ability to motivate and support team members
• Excellent attention to detail and a commitment to high standards of cleanliness
• A genuine passion for guest service and delivering memorable experiences
• Flexibility to work a rotating roster, including weekends and public holidays
• Full working rights in Australia

Why you'll love working with us:

• Career progression opportunities
• Staff discounts on accommodation, dining, and global IHG perks
• Uniform provided
• Complimentary meals on duty
• Birthday leave and Paid Parental Leave
• Onsite parking or convenient access to public transport
• A supportive and inclusive team environment

If you're passionate about hospitality and enjoy leading a team in a supportive environment where your contribution and dedication are valued, we'd love to hear from you.