Hospitality Duty Manager - Lead Service & Ops (Melbourne)

Freshfields Nominees; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Positive work environment

Competitive remuneration

Professional development opportunities

Flexible scheduling

Career development support

Job summary

Platform28 in Melbourne is seeking a Duty Manager to oversee daily operations and guest experience across our venue. You will lead front-of-house and back-of-house teams, supervise staff, and ensure service excellence during shifts.

We value strong leadership, top-tier customer service, and robust knowledge of health, safety, and licensing requirements in hospitality. RSA certification is advantageous, and flexibility for evenings and weekends is essential.

Qualifications

• Experience in hospitality management or supervisory role.
• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Knowledge of health, safety, and licensing in hospitality.
• Proficiency with POS systems and hospitality software.
• Ability to work flexible hours, including evenings and weekends.
• Numeracy skills and cash handling experience.
• Hospitality qualifications or RSA advantageous.

Responsibilities

• Oversee front-of-house and back-of-house operations during shifts.
• Manage staff scheduling, supervision and performance.
• Handle guest concerns with professionalism and resolve issues.
• Monitor financial transactions, cash handling, and reconciliation.
• Ensure health, safety, and licensing compliance at all times.
• Maintain inventory levels and stock control.
• Conduct regular venue inspections for cleanliness and safety.
• Train and coach team on service standards and procedures.
• Coordinate with kitchen and bar teams to optimise service flow.
• Report daily operations and escalate issues to management.
• Manage reservations, events, and seating arrangements.

Skills

Leadership

Customer service

Communication

Organisational skills

People management

Education

RSA or hospitality management training

Tools

POS systems

Hospitality management software

Job description

Platform28 in Melbourne is seeking a Duty Manager to oversee daily operations and guest experience across our venue. You will lead front-of-house and back-of-house teams, supervise staff, and ensure service excellence during shifts.

We value strong leadership, top-tier customer service, and robust knowledge of health, safety, and licensing requirements in hospitality. RSA certification is advantageous, and flexibility for evenings and weekends is essential.