Evening Front Office Leader - PM Duty Manager

The Great Southern Hotel; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discounts

Career progression opportunities

Ongoing training

Job summary

The Great Southern Hotel Melbourne is seeking a Full-Time Front Office Duty Manager (PM Shift) to lead the evening operations and ensure guest satisfaction in Melbourne's CBD. You will oversee check-ins/outs, handle guest inquiries, and support the Front Office team during busy hours.

This role requires a confident leader with strong communication skills, a commitment to service, and the ability to make sound decisions as the Manager on Duty, including weekends on a rotating roster.

Qualifications

• Minimum 1 year experience in a Front Office Supervisor or Duty Manager role.
• Strong leadership skills to motivate a diverse team.
• Excellent communication and interpersonal skills.
• Passion for delivering memorable guest experiences.
• Experience handling guest complaints and resolving issues confidently.
• Excellent organisational and time management skills.

Responsibilities

• Lead and supervise the Front Office team during afternoon and evening operations.
• Ensure smooth guest check-ins and check-outs while maintaining exceptional service standards.
• Handle guest enquiries, requests and complaints professionally, efficiently and with empathy.
• Act as the Manager on Duty, making operational decisions and resolving issues as they arise.
• Coordinate effectively with Housekeeping, Maintenance, Food & Beverage and other departments to ensure smooth hotel operations.
• Support, coach and motivate the Front Office team while maintaining a positive workplace culture.
• Ensure hotel policies, procedures and brand standards are consistently followed.
• Assist with daily reporting, cash handling, shift balancing and end-of-day procedures.
• Maintain a safe, secure and welcoming environment for both guests and team members.

Skills

Leadership

Communication

Guest service

Time management

Decision making

Professional presentation

Tools

Opera Cloud

Job description

The Great Southern Hotel Melbourne is seeking a Full-Time Front Office Duty Manager (PM Shift) to lead the evening operations and ensure guest satisfaction in Melbourne's CBD. You will oversee check-ins/outs, handle guest inquiries, and support the Front Office team during busy hours.

This role requires a confident leader with strong communication skills, a commitment to service, and the ability to make sound decisions as the Manager on Duty, including weekends on a rotating roster.