Duty Manager

Holiday Inn Express; Sydney; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Holiday Inn Express Macquarie Park, Sydney is seeking an experienced Hotel Duty Manager to lead the team and deliver exceptional guest experiences. You will work with the Hotel Manager, supervise staff, ensure compliance with brand standards and quality control across operations.

You'll need previous accommodation hotel experience in a similar role, strong leadership, effective communication, and readiness to work across day and night shifts.

Formación

• Must have previous accommodation hotel experience in a similar role.
• Strong Leadership skills in managing teams to drive for results.
• Ability to communicate effectively in spoken and written form.
• Be prepared to hold First Aid and SA RSA certificates.
• Willingness to work rotating day/night shifts.

Responsabilidades

• Lead the hotel team to deliver superior guest experiences.
• Work with the Hotel Manager to ensure compliance with brand standards.
• Monitor quality, safety and service delivery across operations.
• Respond promptly to issues and create proactive solutions.
• Maintain high levels of staff engagement and guest satisfaction.

Conocimientos

Leadership

Communication

Problem solving

Under pressure

First Aid

RSA Certification

Flexibility

Descripción del empleo

EVT Connect Hospitality are a trusted partner to some of the world’s most recognised hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

AtHoliday Inn Express®our purpose is to provide simple, smart travel. That's where you come in. Be part of IHG Hotels and Resorts atHoliday Inn Express® Macquarie Park, Sydney

We look for passionate people to deliver our Service Style, Mission Made Easy, which is built upon three Service Behaviours that drive everything we do:

Be Readywe know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.

Be Engagingour guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.

Be On It!We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

The Role

We're looking for an experienced HotelDuty Manager, someone smart and considerate - a problem solving genius that takes pride in creating and delivering great customer experiences. Working with the Hotel Manager, you'll lead the team to success, rolling up your sleeves and working side by side to deliver a superior product. You'll take responsibility for compliance and quality, including the satisfaction of both our guests and staff - ensuring brand and company standards are maintained.

About you-

• - Must have previous accommodation hotel experience in a similar role
• - Strong Leadership skills in managing teams to drive for results
• - Ability to communicate effectively in spoken and written form
• - Professional and personable, with a can-do attitude.
• - You're pre-equipped with sound judgement, even under pressure – you'll have a heap of responsibility right off the bat
• - You make calm, collected decisions – even when the clock is ticking
• - You will be required to hold or obtain a First Aid certificate and a SA RSA Certificate
• - Be flexible to work between days and nights as required.
• - Have PMS experience - PM Pro preferred.

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

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