Duty Manager

Seabreeze Hotel Mackay; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Seabreeze Hotel Mackay in Mackay, Australia, invites an experienced leader to join as Duty Manager. You will oversee daily operations across our bar, restaurant, and accommodation, ensuring flawless guest experiences and staff development.

A strong focus on safety, compliance, and cost control will be essential as you mentor the team and drive continuous improvement. We seek a proactive leader with hospitality management experience, excellent communication skills, and a passion for delivering

Qualifications

• Experience in hospitality management.
• Able to motivate and mentor a diverse team.
• Strong communication and problem solving in a fast paced environment.

Responsibilities

• Lead daily operations across bar, restaurant and accommodation to ensure flawless guest experiences.
• Inspire and develop staff to deliver exceptional service and maintain service standards.
• Elevate guest experiences by promptly handling inquiries and resolving issues.
• Drive operational efficiency through scheduling, staffing, and inventory management within budget.
• Champion safety and compliance with licensing and health regulations.

Skills

Leadership

Staff development

Guest service

Job description

Step into a key leadership position as Duty Manager, where you’ll ensure every guest has an exceptional experience. This is more than a job, it’s a chance to grow your hospitality career in a supportive, success-driven environment.

About Us:

Nestled along Mackay's stunning coastline, the Seabreeze Hotel is a vibrant destination for locals and visitors to relax, dine, and enjoy our welcoming community. Renowned for exceptional service and unforgettable experiences, we pride ourselves on a culture of passion, innovation, and teamwork.

What You’ll Do:

• Lead with Impact: Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.
• Inspire Your Team: Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.
• Elevate Guest Experiences: Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.
• Drive Success: Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we’re always operating efficiently.
• Champion Safety and Compliance: Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.

Why You’ll Love Working with Us:

• Growth Opportunities: We believe in investing in our people. You’ll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
• Vibrant Culture: At Seabreeze, we’re more than just colleagues—we’re a family. We work hard, support each other, and have a lot of fun along the way.
• Beautiful Location: Enjoy the benefits of working in one of Mackay’s most stunning locations, with the beach just steps away.
• Recognition and Rewards: We celebrate our team’s achievements, big and small, with regular recognition, incentives, and opportunities for advancement.

Mandatory Qualifications:

• RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
• Approved Manager’s License: Necessary for managing licensed areas and ensuring legal operation.
• RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
• RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
• CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain before commencing.

What We’re Looking For:

• A proven leader with experience in hospitality management.
• Someone with a positive attitude who thrives in a fast-paced environment.
• A team player who is passionate about delivering exceptional guest service.
• Strong communication skills and the ability to solve problems on the go.
• Flexibility to work evenings, weekends, and public holidays.
• Knowledge of hospitality regulations and financial management.

Join Our Team:

If you’re passionate about hospitality and eager to grow your career in a supportive and exciting environment, we’d love to hear from you!