Duty Manager: Lead Guest Experience & Operations

Waymark Hotels; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Waymark Hotels in Mackay region seeks a Duty Manager to lead daily hospitality operations across bar, restaurant and accommodation. You will mentor staff, drive service excellence, handle guest inquiries, and manage schedules and budgets.

The role requires licensing compliance (RMLV, Approved Manager’s License, RSA, RSG, CLO) and a proactive approach to safety and regulatory standards. Evening, weekend and holiday availability is expected.

Qualifications

• Leadership experience in hospitality management.
• Must hold mandatory licenses (RMLV, Approved Manager’s License, RSA, RSG, CLO).
• Strong communication and guest service orientation.
• Proven ability to manage staff, schedules, and budgets.
• Knowledge of health, safety and licensing regulations.

Responsibilities

• Oversee daily operations across bar, restaurant, and accommodation.
• Lead, mentor and develop staff to deliver exceptional guest service.
• Respond to guest inquiries, resolve issues, and ensure memorable visits.
• Manage staffing, scheduling, inventory, and budget considerations.
• Ensure compliance with health, safety, and licensing regulations.

Skills

Leadership

Guest Service Excellence

Team Management

Communication Skills

Education

RMLV Certification

Approved Manager’s License

RSA

RSG

CLO Certification

Job description

Waymark Hotels in Mackay region seeks a Duty Manager to lead daily hospitality operations across bar, restaurant and accommodation. You will mentor staff, drive service excellence, handle guest inquiries, and manage schedules and budgets.

The role requires licensing compliance (RMLV, Approved Manager’s License, RSA, RSG, CLO) and a proactive approach to safety and regulatory standards. Evening, weekend and holiday availability is expected.